Mission Support Assistant

Customs and Border Protection•Blaine, WA

1d•Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection, U.S. Border Patrol, Blaine Sector, Blaine Station in Blaine, Washington. The Mission Support Assistant provides clerical, administrative, and program support that enables efficient Border Patrol office operations. The role supports personnel, payroll, budget, travel, workers' compensation, logistics, records, property management, and office automation activities, helping the Sector and Agency carry out day-to-day operations. The announcement is open for five business days or until the first 50 applications are received, whichever occurs first. Additional selections may be made for other organizational divisions or units at the listed duty location.

Requirements

Be a U.S. citizen.
Males born after December 31, 1959, must be registered with Selective Service.
Applicants not currently employed by CBP must have physically resided in the United States or its protectorates for at least three of the last five years, unless eligible for a residency waiver.
Complete all pre-employment processes in English.
Pass a background investigation.
Comply with CBP drug-testing procedures under the DHS Drug-Free Workplace Plan.
Have one year of specialized experience equivalent to at least the next lower grade level, including administrative support involving personnel, logistics, budget, travel, payroll, or related office programs.
Prepare written products such as memoranda, work papers, summaries, reports, or program-evaluation materials in accordance with established policies and procedures.
Review, analyze, and validate administrative data to identify inaccuracies, resolve discrepancies, or recommend process improvements.
Use Microsoft Office applications to create and maintain electronic records, spreadsheets, staffing reports, correspondence, and presentations.
Communicate orally and in writing with employees, supervisors, managers, and external stakeholders to provide customer service, exchange information, and coordinate administrative actions.
Meet applicable qualification and time-in-grade requirements by November 6, 2026; current federal employees must have served 52 weeks at the next lower grade or equivalent grade band.
New federal employees must serve a one-year probationary period; current or former federal employees may also be required to serve or complete one.

Responsibilities

Assist managers and staff with personnel, payroll, budget, travel, workers' compensation, logistics, and administrative processes.
Monitor, prioritize, and route service requests; respond to routine customer inquiries; and maintain planning calendars.
Analyze and improve internal administrative processes, workflow, reporting, and tracking systems.
Coordinate property-management activities, including equipment inventory, discrepancy reconciliation, and required record maintenance.
Compile and evaluate workload, productivity, staffing, and other operational data to identify trends, address processing errors, and prepare management reports.