Mission Support Specialist

Customs and Border Protection•San Francisco, CA

6d•Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection, Office of Field Operations, San Francisco Field Office, at the Area Port of San Francisco in California. The Mission Support Specialist provides administrative expertise, advisory and technical services to CBP management, and supports the agency’s ability to protect the homeland by analyzing and refining existing work methods and developing new methods and procedures. The role applies fundamental principles, concepts, techniques, and guidelines in one or more Office of Field Operations mission support functions. It provides management advisory services in response to specific requests involving immediate problems of limited scope, helps ensure compliance with applicable regulations and procedures, and analyzes administrative operations to support efficient and effective productivity. The position resolves a moderate range of problems using established analytical techniques, documentation review, discrepancy reconciliation, and standardized research to develop supportable conclusions. The position is offered at the GS-07 through GS-09 levels, with a listed salary range of $63,081 to $100,315 and promotion potential to GS-09. Promotion potential does not guarantee promotion. The position is covered by a bargaining unit represented by the National Treasury Employees Union. Applicants must satisfy the stated experience or education qualifications, citizenship and residency conditions, assessment requirements, and pre-employment screening requirements.

Requirements

U.S. citizenship is required.
Males born after December 31, 1959, must be registered with Selective Service.
Applicants not currently employed by CBP must generally have physically resided in the United States or its protectorates for at least three of the last five years, subject to stated waiver conditions.
All pre-employment processes are conducted in English.
Applicants may be required to pass a background investigation and must comply with CBP/DHS drug-testing procedures.
GS-07 experience qualification: one year of specialized experience equivalent to at least the next lower grade level, including assisting with gathering and interpreting information and data, identifying service improvements, reconciling conflicting or incomplete information, and identifying additional pertinent information.
GS-09 experience qualification: one year of specialized experience equivalent to at least the next lower grade level, including providing guidance in mission support functions, ensuring regulatory compliance, analyzing discrepancies, resolving problems with established analytical techniques, and developing conclusions from standardized research.
GS-07 education may substitute for experience: one year of full-time graduate education, or a bachelor's degree with Superior Academic Achievement, in either case meeting the stated relevance and documentation conditions.
GS-09 education may substitute for experience: a master's or equivalent graduate degree, two full years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D., with the stated relevance and documentation conditions.
Applicants must complete the application, questionnaire, and required online assessment and meet or exceed its cut score.
Applicants must meet qualification requirements, including applicable education requirements, by October 28, 2026.
Applicants must submit a resume of no more than two pages; resumes exceeding two pages will result in removal from consideration.
Current or recent specified political appointees in the Executive Branch must disclose that status to the Human Resources Office.
New federal employees must serve a one-year probationary period; current or former federal employees may also be required to serve or complete a probationary period.

Responsibilities

Apply fundamental principles, concepts, techniques, and guidelines in one or more Office of Field Operations mission support functions.
Provide management advisory services for specific requests related to immediate problems of limited scope.
Ensure compliance with applicable regulations and procedures.
Analyze and reconcile discrepancies or inconsistencies in administrative operations.
Support efficient and effective productivity across different areas of the organization.
Use established analytical techniques to examine and analyze documentation, evaluate precedents, and resolve problems or situations.
Develop supportable conclusions based on standardized research.