Mission Support Specialist

AIRO Group Holdings, Inc.

About The Position

The Mission Support Specialist at The AIRO Group is a frontline ambassador for the company’s drone solutions, partnering with Sales and Program Management to deliver demonstrations, training, advisory services, and technical support to prospective and existing customers. The role supports customers throughout the full journey, from early engagement and sales through ongoing post-sale relationships. As a subject-matter expert and superuser of the company’s Unmanned Aerial Systems (UAS), the specialist helps customers—primarily in defense—operate and use the systems effectively. The role requires operational understanding of UAS deployment environments and the ability to connect technical capabilities with mission needs. It involves building trust and communicating with audiences ranging from operators to senior commanders, both independently and alongside company representatives and national business partners, including in international and operationally complex settings. The specialist supports business development and proposals; engages government and military mission partners; trains, evaluates, and supports UAS operators; manages equipment readiness and logistics; and conveys customer needs to Product Management and R&D. The position may include domestic and international travel and work at training or operational venues. Physical requirements include extended sitting, standing, or walking; manual dexterity and repetitive tasks; bending, reaching, pushing, pulling, and lifting; and meeting visual, auditory, communication, and safety requirements of the position.

Requirements

Minimum 3–10+ years of experience in military operations, including mission planning involving UAS or similar systems.
Significant Special Operations experience (for example, Army Ranger or Marine Raider), including real-world overseas ISR operations and UAS operations in complex urban environments.
Proven customer-facing experience in product demonstrations, technical training, or support, including experience serving as a senior military instructor.
Experience managing complex logistics, evaluating and testing systems, and integrating manned and unmanned ISR assets.
Experience supporting program management, advising leadership on emerging technologies, and supporting acquisition or procurement initiatives.
Background in the Armed Forces or a defense organization as a non-commissioned officer or officer, with relevant operational or technical training in UAS, aviation systems, or mission support; alternatively or additionally, a bachelor’s degree in engineering, electronics, robotics, aviation systems, or a related technical field combined with military service.
Active U.S. security clearance; TS/SCI is strongly preferred to facilitate classified program oversight and facility access.
Ability to sit, stand, and/or walk for extended periods.
Manual dexterity and ability to use hands and fingers for repetitive tasks.
Ability to bend, stoop, reach, push, pull, and lift as required by the position, and safely handle objects within the position’s requirements.
Ability to meet the visual, auditory, communication, and safety requirements necessary to perform the essential functions of the position.

Nice To Haves

Joint Terminal Attack Controller (JTAC) qualification is highly preferred.
TS/SCI security clearance is strongly preferred.

Responsibilities

Lead and conduct product demonstrations for prospective and existing customers in collaboration with Sales Account Managers.
Advise prospective customers on deployment and usability of Group 1 and 2 UAS.
Participate in national and international exhibitions, tradeshows, and operational demonstrations.
Provide strategic business-development support by identifying opportunities to expand or scale programs based on mission success.
Contribute UAS subject-matter expertise to proposals, translating tactical requirements and operational scenarios into technical narratives.
Serve as a primary liaison with Combatant Commands, USG agencies, and multi-service units to support joint operations.
Support testing, evaluation, and fielding of UAS-enabled targeting, communications, and ISR systems for Special Operations Forces and other mission partners.
Advise government and industry stakeholders on system performance, emerging technologies, and modernization requirements.
Coordinate airspace deconfliction among manned and unmanned aircraft, ground elements, and supporting assets.
Train UAS end-users locally, nationally, and occasionally internationally on company products and systems.
Develop and deliver lesson plans, courseware, SOPs, and practical exercises covering ISR integration, unmanned systems employment, and tactical decision-making.
Serve as a customer point of contact for entry-level technical support and coordinate advanced customer-support needs with R&D.
Develop, update, and maintain learning and training materials, including online and e-learning platforms.
Evaluate and certify operators during live-fire, simulator, and field training events to ensure qualification standards and mission readiness.
Maintain readiness and reliability of internal materials and equipment for pre-sale and post-sale support.
Direct logistics operations, including procurement, accountability, inventory management, and movement of mission-critical equipment for international deployments and training venues.
Develop logistical plans and contingency measures to address transportation, procurement, and resource constraints and meet time-sensitive operational requirements.
Collect, share, and qualify customer and end-user needs with Product Management and R&D to support continuous improvement.
Perform other reasonably related duties assigned by the immediate supervisor, including duties outside normal responsibilities as needed.

Benefits

Paid Time Off (PTO)
Paid holidays
Parental leave
Medical insurance
Dental insurance
Vision insurance
Health Savings Account (HSA)
401(k) with company match
Employee Assistance Program (EAP)
Commuter benefits
Basic life insurance fully paid by the company for employees and their dependents
Long-term disability insurance fully paid by the company
Voluntary short-term disability insurance
Supplemental life insurance options