Mission Support Specialist

Customs and Border Protection•El Paso, TX

23h

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Field Operations, El Paso Field Office, Operational Analysis Staff, and Mission Support Division, serving the Area Port of Ysleta and El Paso Field Office in El Paso, Texas. Additional selections may be made for other organizational divisions or units within the listed duty location(s). The Mission Support Specialist provides advisory and technical administrative services to CBP management. The role analyzes and refines existing work methods and develops methods and procedures to support the Department's mission to protect the homeland. It is a bargaining-unit position represented by the National Treasury Employees Union (NTEU), with a GS-09 to GS-11 salary range and promotion potential to GS-12. Promotion potential does not guarantee promotion. Applicants must meet the applicable experience, education, or combined qualification requirements for the grade sought. The position is open to U.S. citizens and is subject to pre-employment requirements, including a background investigation, possible drug testing, and a U.S. residency requirement for applicants not currently employed by CBP. New federal employees serve a one-year probationary period. The position is subject to federal ethics requirements.

Requirements

U.S. citizenship is required.
Males born after December 31, 1959, must be registered with Selective Service.
Applicants not currently employed by CBP must have physically resided in the United States or its protectorates for at least three of the last five years, unless eligible for a waiver.
Pre-employment processes are conducted in English; applicants may be required to pass a background investigation and undergo drug testing.
GS-09 qualification: one year of specialized experience equivalent to the next lower grade level, including supporting administrative or mission support assignments, applying established procedures, identifying basic issues, and communicating to obtain or exchange information; qualifying graduate education may substitute.
GS-11 qualification: one year of specialized experience equivalent to the next lower grade level, including applying mission support concepts and procedures, carrying out administrative assignments, analyzing issues or processes and recommending action, and coordinating with others; qualifying doctoral-level education may substitute.
Applicants must meet applicable qualification and time-in-grade requirements by October 23, 2026; current federal employees must have served 52 weeks at the next lower grade or equivalent grade band.
Applicants must submit supporting documents required by the announcement and explicitly document qualifying experience in their resume.
Employees are subject to applicable Executive Branch and CBP ethics requirements, including approval for certain outside employment or business activity.

Responsibilities

Advise managers on assigned mission support functions and contribute to decisions affecting administrative program areas.
Analyze complex mission support issues using applicable laws, policies, practices, and evaluation methods to develop supportable recommendations.
Provide technical guidance on organizational functions and administrative work practices to improve mission support services.
Prepare and present briefings, reports, project papers, correspondence, and recommendations for management review and action.