Mission Support Specialist

Customs and Border Protection•Brownsville, TX

1d•Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection, Office of Field Operations, Laredo Field Office, Area Port of Brownsville, in Brownsville, Texas. Additional selections may be made for other organizational divisions or units within the listed duty locations. The Mission Support Specialist provides authoritative guidance and expert technical advice in mission support functional areas. The role analyzes and refines administrative program work methods and develops new methods and procedures to deliver effective services to customers. It supports homeland security by contributing to a team of administrative professionals and strengthening the department’s ability to protect the homeland. The position is at the GS-12 level, with a stated salary range of $89,508 to $116,362. The role is a bargaining-unit position represented by the National Treasury Employees Union. The vacancy has a local commuting area requirement.

Requirements

One year of specialized experience equivalent to at least the next lower grade level.
Resume must explicitly demonstrate the required specialized experience.
Meet applicable time-in-grade requirements; current federal employees must have served 52 weeks at the next lower grade or equivalent grade band by 10/20/2026.
U.S. citizenship.
Males born after 12/31/1959 must be registered with Selective Service.
For applicants not currently employed by CBP, physical residence in the United States or its protectorates for at least three of the last five years, subject to the stated waiver conditions.
Pass required pre-employment processes, which may include a background investigation and drug testing.
Conduct must comply with federal and CBP ethics rules, including obtaining approval for outside employment or business activity when required.
Complete all required application documents and assessments, if applicable.

Responsibilities

Provide senior-level advice in one or more administrative specialty areas.
Apply administration program concepts, laws, policies, practices, and analytical and diagnostic methods to address substantive technical issues or problems.
Develop new or modified administrative program work methods, approaches, or procedures to deliver effective customer services.
Develop and deliver briefings, project papers, status or staff reports, and correspondence to managers to foster understanding and acceptance of findings and recommendations.
Advise leadership or management through briefings, reports, or recommendations on administrative program status, resource utilization, or process improvements.
Analyze complex administrative problems, conduct research, and develop actionable recommendations.
Provide or coordinate mission support activities across at least three administrative disciplines, such as budget, procurement, workforce management, property, fleet, or facilities management.
Interpret and apply federal laws, regulations, policies, or procedures to support compliance and identify or correct non-compliant administrative practices.
Coordinate administrative support for complex operational or mission-oriented environments.