Mission Support Specialist

Customs and Border Protection•Middleburg Heights, OH

1d•$64,448 - $101,375•Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Field Operations, Chicago Field Office, Area Port of Cleveland, in Middleburg Heights, Ohio. The Mission Support Specialist supports port operations through administrative and mission-support work. The position is listed at GS-9 through GS-11, with a stated salary range of $64,448 to $101,375. Additional selections may be made for other organizational divisions or units at the listed duty location(s). The role interprets laws, regulations, and policies; researches complex questions and coordinates with program offices to resolve issues; and conducts research to execute an effective supply program within the allocated budget. It also manages correspondence, suspense items, and reports, and analyzes results to recommend changes to processes or policies. CBP employees are expected to uphold the agency’s core values of Vigilance, Service to Country, and Integrity and comply with government ethics requirements.

Requirements

U.S. citizenship.
For males born after December 31, 1959, Selective Service registration.
For applicants not currently employed by CBP, physical residence in the United States or its protectorates for at least three of the last five years, subject to possible waiver provisions.
All pre-employment processes are conducted in English.
Ability to pass a background investigation; CBP applicants are subject to screening that includes questions about criminal convictions or charges and illegal drugs or non-prescribed controlled substances.
Compliance with DHS drug-testing procedures and applicable government ethics requirements.
For GS-9, one year of specialized experience equivalent to the next lower grade level, or qualifying graduate education or a combination of education and experience. Specialized experience includes participating in analysis of legal or regulatory changes affecting management services; helping improve services and meet management objectives; determining efficient approaches to customer requirements; assessing complicated situations with conflicting or incomplete data; and defining issues in terms compatible with laws, policies, or regulations.
For GS-11, one year of specialized experience equivalent to the next lower grade level, or qualifying doctoral-level graduate education or a combination of education and experience. Specialized experience includes interpreting laws, rules, regulations, and procedures related to mission support; analyzing and resolving administrative support efficiency and effectiveness problems; identifying agency needs and coordinating with vendors; clarifying problems and reconciling incomplete or conflicting information; and using judgment and initiative to adapt broader guidelines to complex issues.
Resume must explicitly demonstrate the required specialized experience; resumes are limited to two pages.
Meet applicable qualification and education requirements and, for current federal employees, applicable time-in-grade requirements by October 20, 2026.
Education used to qualify must be from an accredited institution; foreign education requires evaluation by a qualified credential-evaluation organization.

Responsibilities

Interpret laws, regulations, and policies; research complex questions and work with appropriate program offices to resolve issues.
Research procurement sources and techniques and execute a supply program that supports port operations within the allocated budget.
Manage incoming and outgoing correspondence, suspense items, and reports, ensuring proper handling of administrative material.
Analyze results and recommend changes to processes and policies.