Mission Manager, Northwest Region

American Chemical Society•Mayagüez, PR

About The Position

The Mission Manager executes implementation activities for programs serving priority accounts and communities of focus within American Cancer Society Puerto Rico (ACS PR), including quality-of-life, prevention, and detection programs. The role is accountable for mission targets and cancer control through relationship management and engagement of locally based accounts and other community assets. The Mission Manager collaborates with Development staff to maximize event success and achieves goals by engaging and mobilizing volunteers. The role oversees the Northwest Region of Puerto Rico, including Añasco, Arecibo, Aguada, Aguadilla, Barceloneta, Cabo Rojo, Camuy, Ciales, Corozal, Dorado, Hatillo, Hormigueros, Lajas, Lares, Las Marías, Manatí, Maricao, Mayagüez, Moca, Naranjito, Orocovis, Quebradillas, Rincón, Sabana Grande, San Germán, San Sebastián, Toa Alta, Utuado, Vega Alta, and Vega Baja. The Mission Manager executes and enhances cancer prevention and detection programs, monitors return on investment in specific communities, identifies innovative solutions for quality-of-life needs, implements operational improvements for ACS PR, delivers results through systems, accounts, and collaborators, and adjusts plans and resources to achieve objectives and user satisfaction. The role coordinates staff- and volunteer-based patient service programs in non-metro areas, manages collaborations with health systems, oversees data registration and monthly reporting, and administers event contracts according to insurance certificate guidelines. The position also supports staff integration, develops volunteers, and works with Development and event colleagues to strengthen community presence, patient and survivor participation, and event success. The role requires a bachelor's degree, preferably in a healthcare-related field, and three or more years of experience in oncology, community health education, or a related field is preferred. Candidates should be fluent in English and Spanish, have strong communication and interpersonal skills, be proficient with common Microsoft applications, and be willing to travel extensively within the region. In emergencies, the employee must be willing and able to work extended hours. The role requires transporting materials to event and meeting sites.

Requirements

Bachelor's degree; a healthcare-related field is preferred.
Three or more years of experience in oncology, community health education, or a related field is preferred.
Fluency in both English and Spanish.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
Strong written and verbal communication, presentation, and interpersonal abilities.
Ability to build partnerships and collaborate effectively in medical settings with medical teams; knowledge of healthcare systems, medical terminology, and oncology patients and families.
Experience managing complex, high-pressure, and time-sensitive situations, with effective problem-solving ability.
Knowledge of HIPAA regulations and ability to collaborate with hospital liaisons and ACS systems staff, act in patients' and the organization's best interests, project a positive image of the American Cancer Society, and follow hospital policies, procedures, and guidelines.
Willingness and ability to work extended hours in emergencies.
Extensive travel within the geographic area.
Ability to transport materials to event and meeting sites.

Nice To Haves

A healthcare-related bachelor's degree.
Three or more years of experience in oncology, community health education, or a related field.

Responsibilities

Execute and enhance cancer prevention and detection programs, monitor return on investment in communities, identify solutions for quality-of-life needs, implement operational improvements, deliver results through systems and collaborators, and adjust plans and resources to meet objectives and user satisfaction.
Coordinate staff- and volunteer-based patient service programs in non-metro areas, including Reach to Recovery, I Can Cope, lodging, and other projects and activities.
Manage local collaborations with health systems, oversee data registration and monthly reports, and administer event contracts in accordance with insurance certificate guidelines.
Ensure ACS PR staff integration to strengthen community presence and mission impact.
Engage, support, and develop volunteers to manage committees, programs, and services effectively.
Collaborate with the Development Manager and Event Lead to enhance patient and survivor participation and event success.
Manage relationships with locally based accounts and community assets to advance mission targets and cancer control.
Travel extensively within the assigned geographic area and transport materials to event and meeting sites.