Mission Manager, Northwest Region

American Cancer Society•Arecibo, PR

About The Position

The Mission Manager executes implementation activities for programs serving priority accounts and communities of focus within American Cancer Society Puerto Rico, including quality-of-life, prevention, and detection programs. The role is accountable for mission targets and cancer control through relationship management and engagement with locally based accounts and community assets. It works closely with Development staff to support event success and engages and mobilizes volunteers to achieve goals. The position oversees the Northwest Region of Puerto Rico: Añasco, Arecibo, Aguada, Aguadilla, Barceloneta, Cabo Rojo, Camuy, Ciales, Corozal, Dorado, Hatillo, Hormigueros, Lajas, Lares, Las Marías, Manatí, Maricao, Mayagüez, Moca, Naranjito, Orocovis, Quebradillas, Rincón, Sabana Grande, San Germán, San Sebastián, Toa Alta, Utuado, Vega Alta, and Vega Baja. The manager coordinates patient-service programs in non-metropolitan areas, develops community collaborations, supports volunteers and committees, and works with Development colleagues to increase patient and survivor participation and event success. Extensive travel within the assigned geographic areas is required, and the role may require extended hours in emergencies.

Requirements

Bachelor's degree; a health care-related field is preferred.
Three or more years of experience in oncology, community health education, or a related field is preferred.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
Strong written and verbal communication, presentation, and interpersonal abilities.
Ability to build partnerships and work collaboratively in medical settings with medical teams; knowledge of healthcare systems, medical terminology, and oncology patients and families.
Experience managing complex, high-pressure, time-sensitive situations and effective problem-solving ability.
Knowledge of HIPAA regulations; ability to collaborate with hospital liaisons and ACS systems staff, act in the best interests of patients and the organization, project a positive image of the American Cancer Society, and adhere to hospital policies, procedures, and guidelines.
Fluency in both English and Spanish.
Willingness and ability to work extended hours in emergencies.
Ability to travel extensively within the assigned geographic areas.
Ability to transport materials to various event and meeting sites.

Nice To Haves

Experience in oncology, community health education, or a related field (3+ years preferred).
A bachelor's degree in a health care-related field.

Responsibilities

Execute and enhance cancer prevention and detection programs; monitor return on investment in specific communities; identify innovative solutions for quality-of-life needs; implement operational improvements; deliver results through systems, accounts, and collaborators; and adjust plans and resources to meet objectives and user-satisfaction goals.
Coordinate staff- and volunteer-based patient service programs in non-metro areas, including Reach to Recovery, I Can Cope, lodging, and other projects and activities.
Manage local collaborations with health systems, oversee data registration and monthly reporting, and administer event contracts in accordance with insurance certificate guidelines.
Ensure integration of ACS PR staff to strengthen community presence and mission impact.
Engage, support, and develop volunteers to manage committees, programs, and services effectively.
Collaborate with the Development Manager and Event Lead to enhance patient and survivor participation and event success.
Manage relationships and engagement with locally based accounts and community assets to support mission targets and cancer control.