Regional Parts Director - Northwest Region
About The Position
The Regional Parts Director leads parts performance across the Northwest Region, driving revenue, gross profit, customer penetration, operational execution, and contribution to the regional P&L. The role integrates parts sales and operations, optimizes regional inventory and resources, develops talent, and partners closely with Truck Sales and Service leadership to maximize parts capture, customer value, and service responsiveness. The position is full-time, exempt, and reports to the Regional Vice President. It supports locations in Buffalo, Rochester, Syracuse, Utica, and Owego, New York, and Scranton, Pennsylvania. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Weekly travel is required and may include overnight stays, varying with business needs. The Regional Parts Director directly manages regional parts sales and branch leadership and oversees hiring, training, work assignments, performance appraisals, employee recognition and discipline, and resolution of complaints and problems. The role must promote workplace health and safety policies. A valid driver's license and meeting company insurability standards are required. The role involves sitting regularly, walking frequently, and occasionally lifting or moving up to 25 pounds. The work environment may occasionally include moving mechanical parts, fumes, or airborne particles; noise is usually low to moderate.
Requirements
- Seven or more years of progressive parts leadership experience in commercial vehicles, transportation, heavy equipment, dealership, fleet maintenance, or a related industry.
- Proven ability to build collaborative relationships across Service, Parts, Sales, and Operations functions.
- Valid driver's license and ability to meet company insurability standards.
- Ability to read, analyze, and interpret business reports, financial statements, technical procedures, OEM requirements, and governmental regulations.
- Ability to prepare reports, business correspondence, presentations, and operational communications and communicate effectively with employees, customers, vendors, and leadership teams.
- Ability to analyze budgets, financial reports, labor productivity metrics, service performance indicators, and operational data, and use data-driven decision-making to improve regional performance.
- Ability to solve practical problems involving varied concrete variables and limited standardization, and interpret written, oral, diagrammatic, or scheduled instructions.
- Ability to perform the physical demands of the job, including regular sitting, frequent walking, and occasional lifting or moving of up to 25 pounds.
Nice To Haves
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Two years of multi-location management experience.
Responsibilities
- Own regional parts revenue, gross profit, customer penetration, operational execution, and contribution to the regional P&L.
- Directly manage the Outside Parts Sales Manager and Branch Parts Managers in the region.
- Coordinate outside selling with branch fulfillment so customer commitments, stocking requirements, and delivery expectations can be executed operationally.
- Drive parts capture from the installed truck base and establish coordinated account plans with Truck Sales and Service leadership.
- Execute enterprise pricing, category, inventory, and supply-chain policies, while providing regional customer and demand input to the SVP of Parts.
- Monitor dealership and individual location performance against sales targets, budgets, and regional objectives.
- Ensure parts sales personnel use Arcadium to track customer interactions, monitor outside sales activity, identify growth opportunities, and strengthen customer relationships and account penetration.
- Execute regional parts marketing plans aligned with dealership sales objectives and business growth goals.
- Hold Branch Parts Managers accountable for fill rate, inventory accuracy, warehouse productivity, delivery performance, and service support.
- Hold the Outside Parts Sales Manager accountable for new-account growth, share of wallet, gross profit, and salesperson effectiveness.
- Approve and escalate customer-specific stocking or service-level exceptions within established authority limits without independently overriding enterprise inventory policy.
- Optimize branch and warehouse assets across the region, including transfers, shared stock, and delivery routes.
- Lead regional parts talent development, succession, cross-training, and performance management across commercial and operations teams.
- Partner with the Regional Service Director to ensure parts availability supports technician productivity and minimizes vehicle downtime.
- Adhere to and promote workplace health and safety policies.
- Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
- Travel weekly to support field operations, leadership development, customer engagement, vendor partnerships, and strategic initiatives; travel may include overnight stays.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
