Regional Parts Director - Southeast Region
About The Position
The Regional Parts Director leads regional parts performance, driving revenue, gross profit, customer penetration, operational execution, and contribution to the regional P&L. The role integrates parts sales and operations, optimizes regional inventory and resources, develops talent, and partners closely with Truck Sales and Service leadership to maximize parts capture, customer value, and service responsiveness. This full-time, exempt position covers the Southeast Region, with locations in Pennsville and Clarksburg, New Jersey, and Allentown and Lancaster, Pennsylvania. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Weekly travel is required and may include overnight stays, with travel varying according to business needs. The role reports to the Regional Vice President and directly supervises Branch Parts Operations Managers and Parts Outside Sales Managers.
Requirements
- Seven or more years of progressive parts leadership experience in commercial vehicles, transportation, heavy equipment, dealership, fleet maintenance, or a related industry.
- Ability to build collaborative relationships across Service, Parts, Sales, and Operations functions.
- Ability to read, analyze, and interpret business reports, financial statements, technical procedures, OEM requirements, and governmental regulations.
- Ability to prepare reports, business correspondence, presentations, and operational communications, and to communicate effectively with employees, customers, vendors, and leadership teams.
- Ability to analyze budgets, financial reports, labor productivity metrics, service performance indicators, and operational data, and use data-driven decision-making to improve regional performance.
- Ability to solve practical problems and interpret written, oral, diagram, or schedule-form instructions in situations with limited standardization.
- Valid driver's license and ability to meet company insurability standards.
- Ability to meet the stated physical demands, including regularly sitting, frequently walking, and occasionally lifting or moving up to 25 pounds.
Nice To Haves
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Two years of multi-location management experience.
Responsibilities
- Own regional parts revenue, gross profit, customer penetration, operating execution, and contribution to the regional P&L.
- Directly manage the Outside Parts Sales Manager and all Branch Parts Managers in the region.
- Integrate outside selling with branch fulfillment so customer commitments, stocking requirements, and delivery expectations are operationally executable.
- Drive parts capture from the installed truck base and establish coordinated account plans with Truck Sales and Service leadership.
- Execute enterprise pricing, category, inventory, and supply-chain policies while providing regional customer and demand input to the SVP of Parts.
- Analyze and monitor dealership and individual location performance against established sales targets, budgets, and regional objectives.
- Ensure effective use of Arcadium by Parts sales personnel to track customer interactions, monitor outside sales activity, identify growth opportunities, and strengthen customer relationships and account penetration.
- Fully execute regional parts marketing plans aligned with dealership sales objectives and business growth goals.
- Hold Branch Parts Managers accountable for fill rate, inventory accuracy, warehouse productivity, delivery performance, and service support.
- Hold the Outside Parts Sales Manager accountable for new-account growth, share of wallet, gross profit, and salesperson effectiveness.
- Approve and escalate customer-specific stocking or service-level exceptions within established authority limits without independently overriding enterprise inventory policy.
- Optimize use of branch and warehouse assets across the region, including transfers, shared stock, and delivery routes.
- Lead regional parts talent, succession, cross-training, and performance management across commercial and operations teams.
- Partner with the Regional Service Director to ensure parts availability supports technician productivity and minimizes vehicle downtime.
- Adhere to and promote workplace health and safety policies.
- Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
