Mission Control Specialist

Motional•Las Vegas, NV

About The Position

The Mission Control Specialist supports real-time autonomous vehicle operations by monitoring fleet activity, coordinating operational workflows, and assisting with non-nominal event response during live driverless operations. Reporting to the Mission Control Manager, this frontline operational support role helps maintain situational awareness, escalate operational concerns, and support safe and efficient fleet performance. The role contributes to command center execution through operational system monitoring, coordination of field support requests, incident documentation, and communication between teams. The Specialist supports real-time fleet monitoring, operational design domain (ODD) activities, incident response, field dispatch, external agency coordination, map and operational readiness, training and documentation, cross-functional coordination, and continuous improvement. The role requires attention to detail, calm communication, operational discipline, and the ability to work effectively in a fast-paced environment with evolving priorities. The work is primarily office- and command-center-based, with occasional field coordination activities. Flexible scheduling, including nights, weekends, and holidays, is required. The estimated base salary range is $67,000–$85,000 USD. The role may include additional compensation such as a bonus or company equity. Motional benefits may include medical, dental, vision, a 401(k) with company match, health savings accounts, life insurance, and pet insurance, among others; eligibility varies by position.

Requirements

Associate’s or Bachelor’s degree in Operations, Logistics, Emergency Management, Public Safety, Transportation, Business, or a related field, or equivalent practical experience.
1–4+ years of experience in operations support, dispatch, logistics coordination, command center operations, customer operations, fleet operations, emergency communications, or a related environment.
Ability to remain calm and organized in fast-paced or high-pressure operational environments.
Strong attention to detail and ability to follow structured operational processes and escalation procedures.
Effective written and verbal communication skills.
Ability to monitor multiple operational systems and prioritize tasks in real time.
Experience with dashboards, operational tools, ticketing systems, or live monitoring platforms.
Ability to work collaboratively across multiple operational teams.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to remain stationary for extended periods while monitoring operational systems and dashboards.
Ability to operate standard office equipment and computer-based operational tools.

Nice To Haves

Experience supporting autonomous vehicle operations, mobility platforms, or transportation operations.
Familiarity with dispatch coordination, incident tracking, or field support operations.
Exposure to emergency response, public safety coordination, or command center environments.
Experience with mapping tools, geospatial systems, or routing platforms.
Interest in operational process improvement, technology, or automation.

Responsibilities

Monitor live fleet dashboards, telemetry, and operational systems to identify anomalies, service impacts, or degraded vehicle states.
Escalate operational concerns, safety risks, and non-nominal events to Mission Control leadership according to established procedures.
Support real-time operational coordination to maintain fleet continuity and service reliability.
Monitor weather, road closures, construction, major events, and other environmental or operational conditions that may affect service.
Execute approved operational changes, including PuDo restrictions, routing updates, and map-related workflows.
Document and escalate recurring operational or mapping issues that affect fleet performance.
Assist with triage, tracking, and coordination of non-nominal vehicle events and operational disruptions.
Maintain incident documentation, communication logs, and escalation records during active events.
Coordinate with field teams, towing providers, and internal stakeholders under the direction of Mission Control leadership.
Dispatch field support resources, including On-Road Response Specialists and third-party providers, using established workflows.
Track response times, support ticket status, and field activity updates.
Support operational readiness activities related to launches, expansions, and special events.
Support communication and coordination with first responders and external agencies during operational events.
Maintain professional communication during field interactions and incident coordination.
Assist with scheduling, logistics, and preparation for first responder engagement activities or training sessions.
Review operational readiness checklists and support validation of map restrictions and fleet availability.
Assist with daily operational startup and readiness verification activities.
Escalate routing, mapping, or operational discrepancies to leadership teams.
Support development and maintenance of operational procedures, quick-reference guides, and training documentation.
Assist with tabletop exercises, operational drills, and readiness activities.
Keep operational logs, trackers, and incident documentation current and accurate.
Facilitate communication among Mission Control, Remote Vehicle Assistance (RVA), Fleet Operations, Safety, and Engineering teams during live operations.
Provide timely operational updates and status reports during incidents or service impacts.
Support structured handoffs and shift-transition communication between operational teams.
Identify recurring operational issues and escalate trends to leadership for review.
Support process improvement initiatives, operational reporting, and workflow optimization.
Provide feedback to improve operational procedures, tooling, and command center efficiency.