Mission Control Specialist

Motional•Las Vegas, NV

6d•$67,000 - $85,000

About The Position

The Mission Control Specialist supports real-time autonomous vehicle operations by monitoring fleet activity, coordinating operational workflows, and assisting with non-nominal event response across live driverless operations. Reporting to the Mission Control Manager, this role provides frontline operational support to maintain situational awareness, escalate concerns, and support safe and efficient fleet performance. The position monitors operational systems, coordinates field support requests, documents incidents, and facilitates communication between teams in a fast-paced environment with evolving priorities. The role includes monitoring fleet dashboards and telemetry, identifying anomalies and service impacts, escalating safety risks and non-nominal events, and supporting operational continuity. It also involves monitoring weather, road closures, construction, and events; carrying out approved operational changes such as pickup/drop-off restrictions, routing updates, and map workflows; and documenting recurring operational or mapping issues. The specialist assists with triage and coordination of vehicle events and disruptions, maintains incident and communication records, and coordinates with field teams, towing providers, and internal stakeholders under leadership direction. Additional duties include dispatching field resources, tracking response activity, supporting operational readiness and startup checks, coordinating with first responders and external agencies, maintaining procedures and training materials, facilitating cross-functional communication and shift handoffs, and contributing to process improvement.

Requirements

Associate’s or Bachelor’s degree in Operations, Logistics, Emergency Management, Public Safety, Transportation, Business, or a related field, or equivalent practical experience.
1–4+ years of experience in operations support, dispatch, logistics coordination, command center operations, customer operations, fleet operations, emergency communications, or a related environment.
Ability to remain calm and organized in fast-paced or high-pressure operational environments.
Strong attention to detail and ability to follow structured operational processes and escalation procedures.
Effective written and verbal communication skills.
Ability to monitor multiple operational systems and prioritize tasks in real time.
Experience working with dashboards, operational tools, ticketing systems, or live monitoring platforms.
Ability to work collaboratively across multiple operational teams.
Ability to work flexible schedules, including nights, weekends, and holidays.

Nice To Haves

Experience supporting autonomous vehicle operations, mobility platforms, or transportation operations.
Familiarity with dispatch coordination, incident tracking, or field support operations.
Exposure to emergency response, public safety coordination, or command center environments.
Experience with mapping tools, geospatial systems, or routing platforms.
Interest in operational process improvement, technology, or automation.

Responsibilities

Monitor live fleet dashboards, telemetry, and operational systems to identify anomalies, service impacts, and degraded vehicle states.
Escalate operational concerns, safety risks, and non-nominal events to Mission Control leadership according to established procedures.
Support real-time operational coordination to maintain fleet continuity and service reliability.
Monitor weather, road closures, construction, major events, and other conditions that may affect service.
Execute approved operational changes, including pickup and drop-off restrictions, routing updates, and map-related workflows.
Document and escalate recurring operational or mapping issues affecting fleet performance.
Assist with triage, tracking, and coordination of non-nominal vehicle events and operational disruptions.
Maintain incident documentation, communication logs, and escalation records during active events.
Coordinate with field teams, towing providers, and internal stakeholders under Mission Control leadership direction.
Dispatch field support resources, including On-Road Response Specialists and third-party providers, according to established workflows.
Track response times, support ticket status, and field activity updates.
Support operational readiness activities for launches, expansions, and special events.
Support communication and coordination with first responders and external agencies during operational events.
Assist with scheduling, logistics, and preparation for first responder engagement activities or training sessions.
Review operational readiness checklists and support validation of map restrictions and fleet availability.
Assist with daily operational startup and readiness verification activities.
Escalate routing, mapping, and operational discrepancies to leadership teams.
Support development and maintenance of operational procedures, quick-reference guides, and training documentation.
Assist with tabletop exercises, operational drills, and readiness activities.
Keep operational logs, trackers, and incident documentation current and accurate.
Facilitate communication among Mission Control, Remote Vehicle Assistance, Fleet Operations, Safety, and Engineering during live operations.
Provide timely updates and status reports during incidents or service impacts.
Support structured handoffs and shift-transition communication between operational teams.
Identify recurring operational issues and escalate trends for leadership review.
Support process improvement, operational reporting, and workflow optimization.
Provide feedback to improve operational procedures, tooling, and command center efficiency.