Mining Account Manager

Empire Southwest•Mesa, AZ

8d•$70,000 - $100,000

About The Position

The Mining Account Manager is responsible for growing, managing, and sustaining Empire’s business at assigned mine sites. The role requires understanding each client’s business and implementing plans that help the client achieve its goals through appropriate use of Empire resources. Working closely with the assigned Client Support Manager and Service Manager, the position seeks to maximize total client share of wallet and meet market-share goals for Percentage of Industry Sales (PINS), Percentage of Parts Sales (POPS), and Service Dealer Customer Acceptance Level (SDCAL), as well as profit and business-development objectives. The role develops and manages mining accounts, forecasts opportunities, prepares budgets and business plans, helps identify resource needs, supports appropriate business contracts, and leads continuous-improvement projects. It presents Empire’s products and services, coordinates with mining applications and operations teams, and maintains relationships with local and corporate stakeholders. The position also communicates account status and client issues internally and works safely in compliance with applicable policies and standards. This is a safety-sensitive position. Work may involve outdoor weather, extreme heat or cold, occasional wet or humid conditions, toxic or caustic chemicals, moving mechanical parts, and usually loud noise. The physical demands include standing, walking, using hands, communicating, sitting, reaching, occasional climbing, crawling, squatting or kneeling, bending, and lifting or moving up to 20 pounds.

Requirements

High school diploma or General Education Degree (GED).
At least three years of management or sales experience.
Current driver’s license.
Maintain a current MSHA card.
Ability to speak, read, comprehend, and write in English.
Extensive knowledge of mine operations systems.
Excellent knowledge of mining machine applications.
Proven leadership and management skills.
Strong computer skills.
Ability to make clear, persuasive presentations and quickly build credibility at all organizational levels.
Ability to manage ambiguity, address problems, work independently, drive results, and stay focused on objectives with urgency.
Strategic and systems thinking ability.
Flexibility, creativity, ability to grasp complex concepts and execute ideas, and motivation by challenges.
Excellent written and spoken communication skills with individuals and groups.
Knowledge of sales force automation, customer contact management tools, and web-based information platforms.
Interpersonal skills to work cooperatively with people and consummate sales transactions.
Proven sales skills, familiarity with equipment financing and taxes, and knowledge of wholesale and retail used-equipment markets.
Working knowledge of Caterpillar and competitive construction-equipment product lines and equipment applications.
Ability to understand equipment specifications, price lists, catalogs, and common industry reference material.
Ability to meet the physical demands described for the role, with reasonable accommodations where applicable.

Nice To Haves

Bachelor of Science degree in Business, Engineering, or a related field.

Responsibilities

Develop and manage assigned mining accounts by understanding client goals and aligning Empire’s products and services to meet them.
Forecast and project annual business opportunities.
Develop mine-site budgets with the Client Support Manager, Commercial Manager, and Director.
Develop Mining Business Plans for assigned accounts.
Help determine the capital, personnel, and technology resources needed to meet business plans.
Meet Empire market-share goals for PINS, POPS, SDCAL, and business development.
Assist in developing business contracts with Empire Operations, Legal, and Executive Leadership.
Lead continuous-improvement projects.
Ensure mine sites are in good credit standing and proactively communicate relationship or business issues to Empire leadership.
Promote ownership and personal accountability for performance.
Present Empire offerings that support mine-site goals and understand the Empire operations and functions supporting each site.
Work with the Mining Applications Engineer to understand and improve the performance of Empire mining products and services.
Develop detailed business plans aligned with Empire Mining and Empire Corporate strategic plans.
Coordinate with the project manager and Client Support Manager to provide a unified presence to mining accounts and meet business plans.
Understand client economic and business data, including projections, and help develop operational methods to support the client.
Build trust-based relationships with local and appropriate corporate operations employees.
Provide quarterly communications to Empire executives and managers about financial health, non-financial goals, and changes in resource requirements.
Develop and measure a plan for regular meetings with key influencers.
Ensure client issues are communicated to the appropriate Empire teams and resolved.
Use available technology to communicate effectively internally and with clients.
Work safely, follow applicable safety policies, comply with company policies and standards, and promote Corporate values.