Mining Account Manager

Empire Cat•Mesa, AZ

About The Position

The Mining Account Manager is responsible for growing, managing, and sustaining Empire’s business at assigned mine sites. The role requires understanding each client’s business and implementing plans that help clients achieve their goals through appropriate use of Empire resources. Working closely with the assigned Client Support Manager and Service Manager, the position seeks to maximize each client’s share of wallet and meet market-share, profit, and business-development goals for the assigned sites. The position develops mining accounts and business plans, forecasts opportunities, coordinates budgets and resource needs, and presents Empire products and services that support client goals. It also builds relationships across client and Empire organizations, coordinates resolution of client issues, communicates account health and resource needs to Empire leadership, and supports safe, compliant operations. This is a safety-sensitive position. Work may involve outdoor weather, extreme heat or cold, occasional wet or humid conditions, toxic or caustic chemicals, and moving mechanical parts; the noise level is usually loud.

Requirements

High school diploma or General Education Degree.
At least three years of management or sales experience.
Current driver’s license.
Maintain a current MSHA card.
Ability to speak, read, comprehend, and write in English.
Extensive knowledge of mine operations systems and excellent knowledge of mining machine applications.
Proven leadership and management skills.
Strong computer skills and ability to use sales-force automation, customer-contact management tools, and web-based information platforms.
Ability to make clear and persuasive presentations and communicate effectively in writing and speech, individually and in groups.
Ability to build credibility quickly with all organizational levels and work cooperatively to complete sales transactions.
Ability to work independently, manage ambiguity, address problems, drive results, remain focused, and act with urgency.
Strategic and systemic thinking, flexibility, creativity, and ability to grasp complex concepts and execute ideas.
Proven sales skills; familiarity with equipment financing, taxes, and wholesale and retail used-equipment markets.
Working knowledge of Caterpillar and competitive construction-equipment product lines and equipment applications.
Ability to comprehend equipment specifications, price lists, catalogs, and common industry reference material.
Professional manner, conduct, and grooming in accordance with company policy.
Ability to stand, walk, use hands, and talk or hear regularly; sit, reach outward, and reach above the shoulder frequently; and climb, crawl, squat or kneel, bend, and taste or smell occasionally.
Ability to lift and/or move up to 20 pounds.
Vision abilities including close, distance, peripheral, and depth perception, and ability to adjust focus.

Nice To Haves

Bachelor of Science degree in Business, Engineering, or a related field.

Responsibilities

Develop and manage assigned mining accounts by understanding client goals and aligning Empire products and services to meet them.
Forecast and project annual business opportunities.
Develop comprehensive mine-site budgets with the Client Support Manager, Commercial Manager, and Director.
Develop Mining Business Plans for assigned accounts and detailed business plans aligned with Empire Mining and corporate strategic plans.
Help determine capital, staffing, and technology resource needs to meet business plans.
Meet Empire goals for PINS, POPS, SDCAL, profit, and business development.
Assist with developing business contracts with Empire Operations, Legal, and Executive Leadership.
Lead continuous-improvement projects.
Ensure assigned sites are in good credit standing and escalate relationship or business issues before they reach Empire leadership unexpectedly.
Promote ownership and personal accountability for performance.
Present Empire offerings that support mine-site goals and understand the Empire operations and functions that support each site.
Work with the Mining Applications Engineer to understand and improve the performance of Empire mining products and services.
Work with project managers and Client Support Managers to provide a unified presence to mining accounts and meet business plans.
Understand client economic and business data, including projections, and help develop supporting operational methods.
Build trust-based relationships with local and appropriate corporate operations employees.
Provide quarterly communications to Empire executives and managers about financial health, non-financial goals, and changes in resource requirements.
Develop and measure a plan for regular meetings with key client influencers.
Ensure client issues are communicated to the appropriate Empire area and resolved.
Use available technology to communicate effectively with internal teams and clients.
Work safely, follow applicable safety policies, comply with company policies, procedures, and standards, and promote Corporate values.