Military Personnel Specialist - Fort Riley
About The Position
The Military Personnel Specialist provides customer service to members of the Armed Forces, family members, civilians, and contractors. The role assists customers, advises them on eligibility requirements, and processes applications to determine eligibility. It prepares products in requested formats using Microsoft Word, Excel, and PowerPoint. The specialist selects appropriate methods from established procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. Duties may involve personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, reassignment processing, in/out processing, enlisted personnel promotions, personnel actions, personnel manning, transition processing, pre- and post-retirement services, casualty assistance customer service, and IPPS-A operations, maintenance, and training. Recognized problems are referred to others. The specialist also serves as an alternate ID card operator, performing functions required to issue ID cards, ID tags, Geneva Convention cards, and Teslin cards, as well as CAC issuance-related tasks. These tasks include reviewing, researching, and verifying source documents and eligibility, and discussing entitlements. U.S. citizenship is required, and the candidate must pass an extensive background investigation.
Requirements
- Support service or customer service experience.
- U.S. citizenship.
- Ability to pass an extensive background investigation.
Nice To Haves
- Military background or familiarity is preferred.
Responsibilities
- Provide customer service to Armed Forces members, family members, civilians, and contractors.
- Assist customers, advise them on eligibility requirements, and process applications to determine eligibility.
- Prepare products in requested formats using Microsoft Word, Excel, and PowerPoint.
- Select appropriate methods from established procedures and make simple adaptations or interpretations of applicable guides and manuals, primarily the SOP guide.
- Perform tasks that may involve personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, reassignment processing, in/out processing, enlisted personnel promotions, personnel actions, personnel manning, transition processing, pre- and post-retirement services, casualty assistance customer service, and IPPS-A operations, maintenance, and training.
- Track and meet required deadlines for products, reports, and deliverables.
- Refer recognized problems to others.
- Serve as an alternate ID card operator and perform functions required to issue ID cards, ID tags, Geneva Convention cards, and Teslin cards.
- Perform CAC issuance-related tasks, including reviewing, researching, and verifying source documents and eligibility, and discussing entitlements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
