Military Personnel Specialist - Fort Carson
About The Position
The Military Personnel Specialist provides customer service to members of the Armed Forces, family members, civilians, and contractors. The role assists customers, advises them on eligibility requirements, and processes applications to determine eligibility. It prepares products in requested formats using Microsoft Office tools, including Word, Excel, and PowerPoint. The position selects methods from established procedures or makes simple adaptations and interpretations of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. Work may involve personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, casualty assistance customer service, and IPPS-A operations, maintenance, and training. Recognized problems are referred to others. The specialist tracks and meets suspense dates for products, reports, and deliverables. As an alternate ID card operator, the specialist performs functions required to issue ID cards, ID tags, Geneva Convention cards, and Teslin cards, including CAC issuance-related tasks, source-document review and verification, eligibility research, and discussions of entitlements. U.S. citizenship and passage of an extensive background investigation are required.
Requirements
- Support service or customer service experience.
- U.S. citizenship.
- Must pass an extensive background investigation.
Nice To Haves
- Military background or familiarity preferred.
Responsibilities
- Provide customer service to Armed Forces members, family members, civilians, and contractors.
- Assist customers, advise on eligibility requirements, and process applications to determine eligibility.
- Prepare products in requested formats using Microsoft Word, Excel, and PowerPoint.
- Apply established procedures and guidance, primarily the SOP guide, and make simple adaptations or interpretations as needed.
- Perform work related to personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, casualty assistance customer service, and IPPS-A operations, maintenance, and training.
- Track and meet suspense dates for products, reports, and deliverables.
- Refer recognized problems to others.
- Serve as an alternate ID card operator and perform functions needed to issue ID cards, ID tags, Geneva Convention cards, and Teslin cards.
- Perform CAC issuance-related tasks, including reviewing, researching, and verifying source documents and eligibility, and discussing entitlements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
