Military Personnel Specialist - JBER
About The Position
The Military Personnel Specialist provides customer service to members of the Armed Forces, their family members, civilians, and contractors. The specialist assists customers, advises them on eligibility requirements, and processes applications to determine eligibility. They prepare products in requested formats using Microsoft Office tools, including Word, Excel, and PowerPoint. The role involves selecting appropriate methods from established procedures and making simple adaptations or interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. Tasks may relate to personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Casualty Assistance customer service, and IPPS-A Operations and Maintenance and Training. The specialist tracks and meets required suspense dates for products, reports, and deliverables; recognized problems are referred to others. The specialist also serves as an alternate ID card operator, performing functions required to issue ID cards, ID tags, Geneva Convention cards, and Teslin cards, as well as CAC issuance-related tasks. These tasks include reviewing, researching, and verifying source documents and eligibility, and discussing entitlements. U.S. citizenship and passing an extensive background investigation are required.
Requirements
- Support service/customer service experience.
- U.S. citizenship required.
- Must pass an extensive background investigation.
Nice To Haves
- Military background or familiarity preferred.
Responsibilities
- Provide customer service to Armed Forces members, family members, civilians, and contractors.
- Assist customers, advise on eligibility requirements, and process applications to determine eligibility.
- Prepare products in requested formats using Microsoft Word, Excel, and PowerPoint.
- Apply procedures and guidance, primarily the SOP guide, to personnel-related tasks.
- Track and meet suspense dates for products, reports, and deliverables.
- Refer recognized problems to others.
- Serve as an alternate ID card operator and perform required functions to issue ID cards, ID tags, Geneva Convention cards, and Teslin cards.
- Perform CAC issuance-related tasks, including reviewing, researching, and verifying source documents and eligibility, and discussing entitlements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
