Military Personnel Specialist - Fort Stewart
About The Position
The Military Personnel Specialist provides customer service to members of the Armed Forces, family members, civilians, and contractors. The role assists customers, advises them about eligibility requirements, and processes applications to determine eligibility. It prepares products in requested formats using Microsoft Office tools, including Word, Excel, and PowerPoint. The position performs tasks using established procedures and makes simple adaptations or interpretations of guidance, primarily the Standard Operating Procedure (SOP) guide. Work may involve personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, reassignment and in/out processing, enlisted personnel promotions, personnel actions and manning, transition processing, pre- and post-retirement services, casualty assistance customer service, and IPPS-A operations, maintenance, and training. The specialist tracks and meets suspense dates for products, reports, and deliverables; recognized problems are referred to others. The specialist also serves as an alternate ID card operator and performs functions needed to issue ID cards, ID tags, Geneva Convention cards, and Teslin cards, along with CAC issuance-related tasks. These tasks include reviewing, researching, and verifying source documents and eligibility, and discussing entitlements. Applicants must be U.S. citizens and pass an extensive background investigation.
Requirements
- U.S. citizenship.
- Ability to pass an extensive background investigation.
Nice To Haves
- Support service or customer service experience.
- Military background or familiarity preferred.
Responsibilities
- Provide customer service to Armed Forces members, family members, civilians, and contractors.
- Assist customers, advise them on eligibility requirements, and process applications to determine eligibility.
- Prepare products in requested formats using Microsoft Word, Excel, and PowerPoint.
- Perform personnel support tasks using procedures and guidance, primarily the SOP guide, across areas such as personnel accounting, IPPS-A, personnel files, readiness processing, reassignment, in/out processing, promotions, personnel actions and manning, transition processing, retirement services, casualty assistance, and IPPS-A operations, maintenance, and training.
- Track and meet suspense dates for products, reports, and deliverables.
- Refer recognized problems to others.
- Serve as an alternate ID card operator and perform functions required to issue ID cards, ID tags, Geneva Convention cards, and Teslin cards.
- Complete CAC issuance-related tasks, including reviewing, researching, and verifying source documents and eligibility, and discussing entitlements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
