Military Personnel Specialist - Fort Bliss
About The Position
The Military Personnel Specialist provides customer service to members of the Armed Forces, family members, civilians, and contractors. The specialist assists customers, advises them on eligibility requirements, and processes applications to determine eligibility. The role prepares products in requested formats using Microsoft Word, Excel, and PowerPoint, and applies procedures from guides and manuals, primarily the Standard Operating Procedure (SOP) guide. Work may involve personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, enlisted personnel promotions, personnel actions and manning, transition processing, pre- and post-retirement services, casualty assistance customer service, and IPPS-A operations, maintenance, and training. The specialist tracks and meets suspense dates for products, reports, and deliverables; recognized problems are referred to others. The specialist also serves as an alternate ID card operator, performing tasks related to issuing ID cards, ID tags, Geneva Convention cards, Teslin cards, and Common Access Cards (CAC), including reviewing, researching, and verifying source documents and eligibility, and discussing entitlements. Applicants must be U.S. citizens and pass an extensive background investigation.
Requirements
- Support service or customer service experience.
- U.S. citizenship.
- Must pass an extensive background investigation.
Nice To Haves
- Military background or familiarity is preferred.
Responsibilities
- Provide customer service to members of the Armed Forces, family members, civilians, and contractors.
- Assist customers, advise them on eligibility requirements, and process applications to determine eligibility.
- Prepare products in requested formats using Microsoft Word, Excel, and PowerPoint.
- Apply procedures from guides and manuals, primarily the Standard Operating Procedure (SOP) guide, adapting or interpreting procedures as needed.
- Perform tasks that may involve personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, enlisted personnel promotions, personnel actions, personnel manning, transition processing, pre- and post-retirement services, casualty assistance customer service, and IPPS-A operations, maintenance, and training.
- Track and meet required suspense dates for products, reports, and deliverables.
- Refer recognized problems to others.
- Serve as an alternate ID card operator and perform functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CACs.
- Review, research, and verify source documents and eligibility for ID issuance, and discuss entitlements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
