Mien Interpreter

LanguageLine Solutions

3d • Remote

About The Position

LanguageLine Solutions is hiring a remote Mien-English telephone interpreter to handle on-demand calls and interpret spoken conversations between Mien and English speakers. Interpreters support clients across healthcare, government, insurance, finance, utilities, travel and hospitality, general business, law enforcement, courts, and 911 services. The role involves interpreting simple or complex, technical or non-technical conversations, while communicating accurately and professionally and recognizing cultural sensitivities. This position involves verbal interpreting, not written translation.

The interpreter works from a home office and must maintain a quiet, secure environment. Calls may be emotional or stressful, may involve extended periods without breaks, and may occur during high call volumes. The position is an independent contractor role paying $0.75–$0.90 per minute and is not eligible for employee benefits. LanguageLine provides interpreter support, referral opportunities, advancement opportunities, and training.

Requirements

• Fluency in Mien and English and knowledge of the associated cultural dynamics.
• Ability to demonstrate cultural competency and account for regional and accent differences when communicating with limited-English speakers.
• Excellent listening, retention, and note-taking skills to support accurate interpretation.
• Ability to concentrate, remain neutral and objective, and stay detached from conversations, including sensitive subjects.
• Ability to adapt to technology enhancements used to improve service delivery and meet client demands.
• At least 18 years of age.
• Legally authorized to work in the United States without now or future visa sponsorship requirements.
• High school diploma or equivalent.
• Access to a dedicated personal device for business purposes.
• Access to a desktop or laptop running Windows, macOS, or ChromeOS; a tablet running iPadOS or Android; or a smartphone running iOS or Android. Kaspersky products and Huawei hardware are restricted.
• High-speed internet with at least 5 Mbps download, at least 3 Mbps upload, ping no greater than 300 ms, and jitter no greater than 30 ms.
• Access to a quiet space free from background noise or distractions.
• Ability to operate a keyboard and mouse and remain stationary in front of a computer for most of the workday.
• Ability to operate company-provided software and systems, type or write with sufficient manual dexterity, and lift up to 26 lbs.

Nice To Haves

• Education or work experience in a language-related field such as teaching, language assessment, translation, or interpretation.
• Ability to read and write the requested languages.

Responsibilities

• Respond promptly to interpreting sessions and interpret in a friendly, professional manner.
• Accurately convey concepts and meaning according to interpretation protocols, without omissions or additions.
• Speak clearly in Mien and English with proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions.
• Remain calm when speakers are incoherent or upset, including during emergency calls.
• Maintain punctuality and availability during work hours.
• Follow client instructions and applicable protocols, including avoiding interaction with the limited-English-speaking person without client permission.
• Understand and use relevant protocols and terminology for industries including medical, insurance, finance, and law.
• Demonstrate cultural sensitivity and work effectively in a diverse environment.
• Remain on calls for extended periods when needed and meet service standards during emotionally demanding calls or high call volumes.
• Use company-provided software and systems to perform the work.

Benefits

• Employee referral program.
• Advancement opportunities within the organization.
• Interpreter support.
• Inclusive and diverse work environment.
• Training and opportunities to develop skills.
• Not eligible for employee benefits because this is an independent contractor position.

What This Job Offers

• Education Level: High school or GED