Mid-Level Identity Product Manager

USAA•San Antonio, NC

2d•Hybrid

About The Position

As a Mid-Level Identity Product Manager within USAA's Member Protection organization, you will help shape enterprise member identity management, including how members are verified, how identity assurance is established and maintained, and how identity fraud is detected and prevented across the member lifecycle. The role supports the enterprise identity proofing strategy and identity fraud prevention posture, contributing authoritative identity signals that downstream functions use to make risk decisions. You will partner with authentication, technology, fraud, compliance, architecture, and experience teams to support defensible, risk-tiered identity capabilities for members. The role is remote-eligible in the continental U.S. with occasional business travel. Employees residing within 60 miles of a USAA office are expected to work on-site four days per week. USAA does not provide visa sponsorship for this position.

Requirements

Bachelor's degree or four years of relevant education and/or experience.
Four years of operations experience in a relevant functional area, such as financial services, fraud, AML, compliance, risk, audit, third-party risk management, or another related operational area supporting fraud risk management initiatives.
Experience supporting product development for a regulated, enterprise-scale capability, including contributing to roadmap strategy, translating regulatory and business requirements into product and technical decisions, and partnering with architecture and engineering teams to deliver governed, reusable capabilities.
Working knowledge of relevant laws, regulatory requirements, and compliance obligations, with familiarity in identity-related regulatory frameworks applied to an enterprise identity proofing function.
Solid analytical, organizational, and problem-solving capabilities, with attention to detail in identifying identity fraud risks, patterns, and program gaps.
Strong communication skills and ability to collaborate across cross-functional teams at various organizational levels, including external regulatory agencies.

Nice To Haves

Experience in product management, business analysis, or a related role, with involvement in authentication or key aspects of identity and access management (IAM).
Working knowledge of identity fraud typologies, including synthetic identity fraud, third-party identity theft at account opening and re-verification, and velocity or collusion patterns that exploit enrollment flows.
Familiarity with identity proofing vendor ecosystems, including attribute-based verification, document verification, biometric liveness, and synthetic identity or watchlist screening.
Experience collaborating with engineering, architecture, security, and risk teams to help deliver risk-tiered, friction-right identity capabilities.
Familiarity with emerging identity verification technologies and challenge modalities, including passive behavioral signals, device-bound credentials, and document authentication advances.

Responsibilities

Support the enterprise identity proofing and assurance roadmap for new member enrollment, identity re-verification, step-up proofing, and profile recovery, translating strategy into well-scoped business requirements while balancing signal quality with member friction.
Use subject matter expertise in fraud risk management requirements, policies, laws, and regulations to influence business strategies and solutions and advise on strengthening and managing fraud risk requirements for business action plans, projects, and operational requests.
Contribute to risk assessments with business partners and lines of business to determine impacts and solutions.
Translate business objectives, risk requirements, and member needs into actionable identity service requirements for technology, architecture, and design teams across the identity lifecycle.
Build and support Digital and Technology product business case artifacts and hypotheses, helping communicate proposed products' and experiences' value propositions.
Apply data-driven problem-solving techniques to understand and report product and experience performance against KPIs and KRIs.
Use tools and resources to identify opportunities for product and experience improvements and help track their implementation.
Prepare presentations and communications for a range of audiences.
Support Digital or Technology product definition, concept, and collaboration sessions coordinating discovery, development, delivery, and validation activities.