Microsoft 365 Organizational Change Management Consultant
About The Position
Planet Technologies, a leading Microsoft services provider to the public sector, is seeking a highly motivated Microsoft 365 Organizational Change Management (OCM) Consultant to join their growing team. This role supports impactful projects that make a difference for the country. The ideal candidate is an enthusiastic, self-motivated, and entrepreneurial-minded OCM professional who will contribute to the growth of the practice, deliver world-class OCM services, and ensure customer success in their adoption and digital transformation journeys with Microsoft 365. Employees at Planet learn, teach, and succeed by championing technologies to help customers leverage the full potential of Microsoft 365. Governments, Corporations, and Educational Institutions rely on Planet Technologies to go beyond technology deployment and help them leverage technology for better business operations and work-life balance. The OCM consultant's primary function is to assist clients in executing an OCM strategy, supporting end-users, managers, and the organization through their digital transformation by effectively leveraging Microsoft technologies in their daily work to achieve more.
Requirements
- 5+ years of experience in change management or adoption functions.
- Strong knowledge of Microsoft 365 technologies, including Copilot, Teams, SharePoint, and OneDrive, including best practices, valuable use cases, and how to identify customer-specific use cases and handle objections.
- Professional with excellent communication skills, written and verbal.
- Must have the ability to proactively respond to internal/external questions and collaborate across internal/external teams.
- Experience with user research (qualitative and quantitative) and post-implementation reviews.
- Ability to problem-solve efficiently within the specific area of expertise and suggest process improvement or standardization.
- Knowledgeable in the specific area of expertise to demonstrate a proactive approach to help customers make basic decisions around features and capabilities.
- Demonstrated expertise in OCM projects applied to Microsoft 365.
- The ability to lead assessment with C-Suites, end-users and IT contacts with a special focus on collaboration, governance, productivity, wellbeing and engagement.
- A proven track record in working with customers to understand their business and culture.
- Expertise working with enterprise customers in a strategic fashion to assess, envision, plan, design and oversee implementation of an OCM program.
- The ability to excel in a fast-paced environment.
- A propensity to adjust to different cultures thinking out of the box.
- Core OCM knowledge.
- Know and practice every piece of the methodology within the execution phase: communication, training, measuring, adjusting, establishing and nurturing community of champions; and support senior consultant in the build phase; interview preparation, survey preparation and analysis, focus group preparation.
- US Citizenship (clearable) is required.
Nice To Haves
- Experience with GCC High migration projects, Copilot deployment and Power Platform is a plus.
- Design and creative skills to make communication appealing and meaningful is definitively a plus.
- Experience with implementing Copilot agents a plus.
- PROSCI Certified Change Practitioner or Microsoft Adoption Specialist certification(s) is a plus.
Responsibilities
- Conduct all OCM activities, including vision discovery, kickoff, change scope analysis workshops, interviews, surveys, focus groups, and more.
- Develop and execute new offerings related to Microsoft Copilot.
- Strategize the change, by identifying the best options and avenues for communications and training and building communication, training and champions plans.
- Build and share knowledge through various channels, including blogs, workshops, and training sessions.
- Educate end-users, champions and stakeholders to make this transition or transformation beneficial without anxiety or fear.
- Measure the success of the transition or transformation.
- Adjust the plan implementing tactics to target specific needs.
- Design and implement change management plans using best practices and a consistent methodology.
- Provide leadership and guidance to project teams, change champions, and junior consultants.
- Collaborate with cross-functional teams, project managers, and IT professionals to ensure alignment between change management efforts and project objectives.
- Stay abreast of emerging technologies and build new OCM materials and engagements.
Benefits
- Flexible work environment with opportunities for remote work.
- Ongoing training and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
