Organizational Change Management Consultant

CGI•Los Angeles, CA

5h•Hybrid

About The Position

CGI is seeking an experienced Organizational Change Management (OCM) professional to help our Public Sector and Commercial clients navigate technology, process, and business transformation. In this role, you will develop and execute change management strategies to enhance stakeholder engagement, organizational readiness, communications, training, adoption, and benefits realization. You will collaborate with client leaders, managers, employees, project teams, and other stakeholders to identify change impacts, address adoption risks, and guide organizations through transitions to their future state. CGI's OCM capabilities encompass change strategy, stakeholder and leadership engagement, change impact and risk management, communications, training, organizational readiness, and adoption, utilizing proven methodologies, tools, and technologies.

Requirements

Minimum of 3 years of professional experience in organizational change management, supporting technology, process, and/or organizational transformation initiatives.
Bachelor's degree
Experience supporting the implementation of at least two technology solutions, including at least one ERP implementation.
Hands-on experience supporting OCM activities such as stakeholder engagement, change impact assessment, communications, training, organizational readiness, adoption, and change risk management.
Strong interpersonal and stakeholder engagement skills, with the ability to work effectively with client leaders, managers, employees, and cross-functional project teams.
Excellent written and verbal communication skills, including the ability to translate complex information into clear, audience-appropriate communications.
Strong PowerPoint, Visio, and visual communication/presentation skills.
Ability to work independently with minimal supervision at client locations while contributing effectively as part of a broader consulting and project team.
Ability to travel and work onsite based on client and project requirements.

Nice To Haves

Previous management consulting or technology consulting experience.
Experience supporting Business Process Reengineering (BPR) initiatives, including documenting current-state and future-state business processes, business rules, workflows, and gap analyses.
Experience supporting ERP transformation or modernization programs.
Familiarity with established change management methodologies or frameworks, such as Prosci/ADKAR, Kotter, or similar approaches.
Project management experience, including scope, schedule, dependency, issue, and risk management.
Experience facilitating stakeholder workshops, focus groups, readiness sessions, or other collaborative working sessions.
Experience developing or supporting change measurement, adoption, and benefits realization approaches.

Responsibilities

Facilitate stakeholder discussions and workshops to align teams around future-state vision, objectives, and expected business value.
Support the development and execution of comprehensive organizational change management strategies and plans for technology, process, and business transformation initiatives.
Conduct stakeholder, change impact, readiness, and risk assessments to identify potential barriers to adoption and recommend appropriate mitigation strategies.
Design, develop, deliver, and manage multi-channel communications tailored to different stakeholder groups and stages of transformation.
Support the development of benefits realization and adoption strategies to help clients achieve intended business outcomes.
Assist in establishing and managing change champion networks to strengthen communication, engagement, feedback, and adoption throughout client organizations.
Support the design, development, review, and delivery of multi-modal training programs, materials, and supporting resources.
Partner directly with client executives, leaders, managers, supervisors, employees, and project stakeholders throughout the change lifecycle.
Develop and maintain organizational readiness checklists, assessments, dashboards, and other tools to evaluate preparedness for implementation and go-live.
Collect, analyze, and report change management metrics to monitor stakeholder engagement, readiness, adoption, training completion, and overall change progress.
Identify change-related risks, issues, and resistance and work with project and client leadership to develop appropriate mitigation approaches.
Collaborate with project management, functional, technical, training, communications, and business teams to integrate OCM activities into the overall program plan.