Micromobility Services Student Assistant

Careers Listing•Fullerton, CA

1d•Onsite

About The Position

Working under the general supervision of the Transportation Demand Manager and full-time staff, the Micromobility Services Student Assistant encourages micromobility safety, promotes sustainable transportation options, and supports annual South Coast Air Quality Management District (SCAQMD) reporting. The role primarily monitors the Pedestrian Only Zone, bike racks, and buildings, and supports campus outreach to encourage safe riding and proper storage of micromobility devices. The assistant works independently and as part of a team to track compliance with President’s Directive 16. The position is for a current CSUF student and offers experience in customer service, working in a diverse professional environment, independent work and critical thinking, and SCAQMD reporting requirements. Work is up to 20 hours per week, generally Monday through Friday from 8 a.m. to 3 p.m., with schedules subject to operational needs. Student assistants are required to work during Commencement week and must be fully available during scheduled breaks while in training.

Requirements

Must be a current CSUF student enrolled or registered, with fees paid, in a current regular semester as a new or continuing student; alternatively, must have completed the prior semester without graduating or be registered for the subsequent semester.
Must be in good academic standing, not on academic probation, continued probation, or academic dismissal.
Must be authorized to work in the United States and able to provide employment eligibility documents.
Ability to learn and perform assigned work, follow oral instructions, cooperate with faculty, staff, and other students, communicate effectively with all levels, and read and write English at a level appropriate to the position.
Ability to understand and carry out verbal and written instructions.
Ability to observe and analyze situations and determine appropriate courses of action.
Regular attendance is an essential job function.
Ability to handle sensitive and confidential information with discretion and professionalism.
Ability to stand and walk for extended periods in all types of weather, including dusty conditions.
Ability to push, pull, or lift equipment weighing up to 50 pounds.
Must satisfactorily complete a background check, including a criminal records check.
Must have a valid California driver's license.

Nice To Haves

Customer service experience preferred.
First-year or second-year class standing preferred.
Valid California driver's license, Class C minimum.
At least six months of active driving experience.

Responsibilities

Monitor the Pedestrian Only Zone on foot to support micromobility safety efforts.
Distribute educational materials to micromobility device users.
Work outdoors for extended periods to support large-scale parking, campus outreach, and tabling events.
Maintain accurate and detailed records of bike and scooter rack usage.
Maintain accurate and detailed records of customer interactions.
Provide clerical support, including data entry, filing, and photocopying.
Maintain an understanding of current CSUF parking policies and regulations.
Provide appropriate solutions to customer inquiries.
Perform cashiering services under the guidance of full-time staff.
Assist with processing large volumes of incoming calls and email inquiries.
Perform other duties as assigned.