Student Services Assistant

Elmhurst University•Elmhurst, IL

About The Position

The Student Services Assistant serves as the initial point of contact for prospective students, families, and visitors to Elmhurst University, providing a welcoming and professional first impression. The position takes ownership of the Office of Admission reception area, maintaining its appearance and organization while managing incoming calls, greeting visitors, and coordinating individual student visits. The role also provides administrative support to admission counselors, prepares visit materials, maintains office and marketing supply inventory, and supervises reception-area student employees. The ideal candidate is organized and proactive, able to manage competing priorities, and committed to contributing to a positive prospective-student experience. This is a non-exempt position with an expected hourly salary range of $20.25–$21.15. The offered hourly rate depends on the candidate’s experience and education and the departmental budget. Saturday and evening hours are worked as assigned.

Requirements

High school education.
1–3 years of demonstrated customer-service experience.
Outstanding interpersonal skills and the ability to make a positive first impression.
Excellent prioritization and time-management skills, with the ability to meet deadlines.
Ability to handle multiple projects with keen attention to detail despite frequent interruptions.
Ability to build strong relationships with the admission team and departments across campus.
Excellent computer skills and intermediate knowledge of Microsoft Office products and CRM systems.
Ability to perform the position’s essential functions with or without reasonable accommodations.
Work requires speaking and hearing for in-person and virtual communication, close and distance vision for reading documents or viewing screens, and repetitive fine motor skills.
Work may require occasional lifting, bending, carrying, or otherwise moving objects weighing up to 50 pounds.

Nice To Haves

Bachelor’s degree.
Experience with Ellucian Colleague and Technolutions Slate.
Experience in event planning and coordination.
Experience in an educational environment.

Responsibilities

Collaborate with admission counseling staff to provide campus visitors with a positive, seamless, and memorable experience.
Answer calls from interested students and family members, provide accurate information, and refer callers to appropriate campus contacts for follow-up as needed.
Greet visitors and provide a welcoming home base while they are on campus.
Correspond with prospective students and campus partners by email, record interactions, enter appropriate details into Slate, and enter leads for walk-ins.
Train, schedule, and manage student employees as appropriate, while mentoring the student team.
Monitor the general Admission email account and forward inquiries to appropriate individuals.
Use Slate to coordinate and schedule individual campus visits, including class, faculty, and coach visits, and ensure timely and accurate confirmation information is shared with visitors and campus partners.
Schedule and enter admission appointments and campus tours into the online calendar for admission counselors.
Resolve scheduling conflicts and other issues independently, professionally, and in a timely manner.
Coordinate Simulation Center tour logistics in the Health Science Building for prospective nursing students.
Support admission staff with data entry, appointment confirmations, and timely distribution of incoming mail and emails.
Maintain brochure materials and the electronic display in the reception area, along with office-supply and admission-marketing-material inventories.
Prepare customized visit-day materials and supplies for individual appointments and events.
Keep the Admission reception area neat and welcoming.
Work Saturday and evening hours as assigned.
Coordinate coffee and water supplies and prepare refreshments in the reception area and conference rooms.
Assist with coordination of large-scale on-campus prospective-student events as needed.
Provide assistance during Admission events as assigned.
Demonstrate a strong commitment to continuous improvement and support Elmhurst University’s mission, vision, and values.
Perform other duties as assigned.