Student Services Assistant

Elmhurst University•Elmhurst, IL

2d•$20 - $21•Onsite

About The Position

The Student Services Assistant is the initial point of contact for prospective students, families, and visitors to Elmhurst University. The role provides a welcoming and professional first impression, manages the Office of Admission reception area, handles incoming calls and visitor greetings, and coordinates individual student visits to ensure timely, thoughtful, and accurate information is provided. The assistant also supports admission counselors with administrative tasks, prepares visit materials, manages office and marketing supply inventory, and supervises reception area student employees. The position works collaboratively with admission counseling staff to create a positive, seamless campus visitor experience. It includes coordinating and scheduling individual visits and admission appointments, maintaining communication and records through Slate, supporting Admission events, and keeping the reception area organized and welcoming. Saturday and evening hours are worked as assigned. This is a non-exempt position with an expected hourly range of $20.25–$21.15. The offered rate depends on a candidate’s experience and education, as well as departmental budget. Essential functions are primarily performed indoors. Work is often sedentary and involves extended periods in a stationary position, communication, reading documents or screens, and repetitive fine motor tasks. Occasional lifting, bending, carrying, or moving objects weighing up to 50 pounds may be required. Qualified applicants able to perform the essential functions with or without reasonable accommodations will be considered.

Requirements

High school education.
1–3 years of demonstrated customer service experience.
Outstanding interpersonal skills and the ability to make a positive first impression.
Excellent prioritization and time-management skills, with the ability to meet deadlines.
Ability to handle multiple projects with attention to detail despite frequent interruptions.
Ability to build strong relationships with the admission team and departments across campus.
Excellent computer skills and intermediate knowledge of Microsoft Office products and CRM systems.

Nice To Haves

Bachelor’s degree.
Experience with Ellucian Colleague and Technolutions Slate.
Experience in event planning and coordination.
Experience in an educational environment.

Responsibilities

Collaborate with admission counseling staff to provide a positive, seamless, and memorable campus visitor experience.
Answer calls from interested students and family members, provide accurate information, and refer callers to campus contacts when follow-up is needed.
Greet visitors and provide a welcoming home base while they are on campus.
Correspond with prospective students and campus partners by email, record interactions, enter details into Slate, and enter leads for walk-ins.
Train, schedule, and manage student employees as appropriate, and mentor the student team.
Monitor the general Admission email account and forward inquiries to appropriate individuals.
Use Slate to coordinate and schedule individual campus visits, including class, faculty, and coach visits, and ensure timely and accurate confirmation information is shared with visitors and campus partners.
Schedule and enter admission appointments and campus tours into the online calendar for admission counselors.
Resolve scheduling conflicts and other issues independently, professionally, and in a timely manner.
Coordinate Simulation Center tour logistics in the Health Science Building for prospective nursing students.
Support admission staff with data entry, appointment confirmations, and timely distribution of incoming mail and emails.
Maintain brochure materials and the electronic display in the reception area, along with office supply and admission marketing material inventory.
Prepare customized visit-day materials and supplies for individual appointments and events.
Keep the Admission reception area neat and welcoming.
Work Saturday and evening hours as assigned.
Coordinate coffee and water supplies and prepare refreshments in the reception area and conference rooms.
Assist with coordination of large-scale on-campus prospective student events as needed.
Assist during Admission events as assigned.
Demonstrate a commitment to continuous improvement and support Elmhurst University’s mission, vision, and values.
Perform other duties as assigned.