Doyle - Micro Computer Technician I - 1.0 FTE

Madison Metropolitan School District•Madison, WI

1d•$31 - $31•Onsite

About The Position

Under the general supervision of the Tech User Manager or Instructional Tech User Manager, and working with other technical staff, the Micro Computer Technician I troubleshoots end-user software and hardware problems within a network environment for Windows users of Microsoft Suite applications. The position provides on-site assistance at MMSD schools and works with technical staff and school computer contacts to identify individual school hardware and software maintenance needs. Work includes setup, problem-solving, and operation of computer servers and desktop systems. The role also supports staff with IT best practices and policies, performs scheduled Help Desk duties, documents work and resolutions in Incident IQ, and collaborates with technicians and instructional staff to provide consistent service aligned with district technology standards. The position requires travel among district schools and work in a variety of indoor and outdoor environments throughout the year.

Requirements

Associate degree in Microcomputing Technology or commensurate experience.
One year of experience providing technical support and training to staff, students, or office users of personal computers, network hardware and software, and office technologies, including Google applications, Microsoft Office Suite, email, and related systems.
Valid driver's license and provision of own transportation among schools.
Excellent verbal and written communication skills.
Knowledge of Intel-based desktop computers, Chrome OS and Chromebooks, Windows-based applications, and Microsoft Office Suite applications such as Word and Excel.
Ability to provide one-on-one staff support, troubleshoot software, and guide users in proper usage.
Knowledge of basic networking concepts within a Microsoft network environment.
Knowledge of computer imaging and device deployment processes.
Ability to follow established technology standards, asset management procedures, and device lifecycle practices when installing, maintaining, or replacing equipment.
Demonstrated ability to work collaboratively with team members and a diverse group of staff and users.
Demonstrated ability to proficiently troubleshoot micro-computing hardware, software, and networks.
Demonstrated ability to work independently and manage concurrent projects in a service-oriented environment.
Experience working cross-culturally or commitment to improving one's cultural competence, valuing diversity, recognizing personal limits in skills and expertise, and willingness to learn.
Ability to lift up to 25 pounds occasionally; walk, sit, stoop, or reach; use manual dexterity while operating office equipment; remain stationary for extended periods; and sustain prolonged visual concentration.
Ability to work in varied indoor and outdoor environments throughout the year, including inclement weather, spaces without air conditioning, and areas with uncomfortable or rapidly fluctuating temperatures.

Nice To Haves

Experience performing on-site field hardware upgrades, technical troubleshooting, and software installation.

Responsibilities

Troubleshoot routine end-user software and hardware problems in a networked environment and escalate complex issues as appropriate.
Set up, troubleshoot, and operate desktop systems on site; replace defective equipment promptly to support end-user productivity.
Perform computer imaging and hardware upgrades to maintain district standards.
Educate staff on IT best practices and policies, including secure file sharing and password management.
Perform scheduled Help Desk duties and communicate clearly with end-users during equipment failures or system downtime.
Coordinate with technicians and instructional staff to provide consistent user support aligned with established organizational software standards.
Accurately record work and resolutions in the Incident IQ electronic work order and problem tracking database.
Collaborate with technicians and the Documentation Lead to maintain accurate desktop configurations and records of system changes.
Work with Help Desk and technical staff to determine school-specific hardware and software maintenance needs and mobilize resources as required.
Perform other duties as assigned by executive leadership or their representatives or designees.
Attend district and school functions supporting MMSD's strategic framework, initiatives, and core values.
Complete district-required training and build collaborative relationships with business partners.