MiCAL Crisis Line Clinical Shift Supervisor

Common Ground • Pontiac, MI

22d • $32 - $38 • Remote

About The Position

Common Ground is hiring a MiCAL Crisis Line Clinical Shift Supervisor to support a fully remote team providing crisis services. The supervisor provides clinical and operational support to MiCAL Crisis Specialists, oversees daily operations and call activities, and helps ensure callers receive appropriate crisis support, services, and referrals. The role also includes staff supervision, scheduling, payroll, training, call monitoring, and collaboration with other Common Ground programs and community providers.

The position requires a master's degree in a human services field and professional licensure in Michigan. The posting lists full-time and part-time schedules: full-time, Tuesday through Saturday from 4:00 p.m. to midnight; or part-time, Friday and Saturday from 4:00 p.m. to midnight. Base pay is $32–$38 per hour, with shift differentials. The role supports Common Ground’s mission of helping people in crisis through hope, healing, and recovery.

Requirements

• Master’s degree in a human services field.
• Professional licensure in the State of Michigan: LLMSW, LMSW, LLPC, LPC, LLP, or TLLP.
• Experience with people with co-occurring mental illness and substance use disorder.
• Meet the standard for Mental Health Professional and Child Mental Health Professional.
• At-home high-speed internet on a private network.
• A private, HIPAA-compliant, dedicated office space.

Nice To Haves

• At least three years of experience in crisis services; preferred.
• Certification in at least one of the following: CAADC, CAC-R, CCDP, or CCDP-D; preferred.
• Strong leadership, self-discipline, outstanding problem-solving skills, and dedication.

Responsibilities

• Provide crisis support to MiCAL Crisis Specialists.
• Conduct administrative functions, including supervision meetings, payroll, shift scheduling, and debriefing.
• Train and develop staff, including monitoring calls and providing online training.
• Oversee daily MiCAL operations, including Crisis Specialist tasks and call activities.
• Provide support and backup support to MiCAL Crisis Specialists as needed.
• Review and support calls involving imminent risk and involuntary emergency rescues.
• Collaborate with other Common Ground programs, crisis safety-net providers, PIHPs, emergency departments, and others to support callers.
• Assess crisis and personal or family needs to determine services and referrals.
• Maintain a high level of confidentiality while performing all duties.
• Fulfill additional duties as assigned.

Benefits

• Generous paid time off.
• Shift premiums and shift differentials.
• Employer-sponsored benefit and wellness plans, including 16% fringe benefit dollars and the Calm App.
• Competitive wages.
• 100-hour Crisis Intervention training.
• Opportunity for professional growth.
• Team-oriented environment.
• An organizational culture of mental and behavioral health support for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager