MiCAL Crisis Specialist - Frontline Strong

Common Ground • Pontiac, MI

6d • Remote

About The Position

The MiCAL Crisis Specialist – Frontline Strong works fully remotely to support first responders. The role involves handling incoming calls, chats, and/or texts related to a range of crises, providing information about community resources, using de-escalation techniques, and documenting each interaction while on the call. The specialist communicates with the Frontline Strong Manager and other MiCAL staff to give and receive support, and maintains a high level of confidentiality.

The position is part-time, with a rotating two-week schedule: Tuesday and Saturday in week one, and Sunday and Thursday in week two. The base pay is $21 per hour. Applicants must reside permanently in Michigan, have a private home office and high-speed internet, and meet the listed education and experience requirements.

Requirements

• Permanent year-round Michigan residency.
• High school diploma or GED equivalent.
• Experience as a first responder and in early-stage events for the protection and preservation of life, property, evidence, and/or the environment, such as law enforcement officer, safety officer, paramedic, EMT, or firefighter.
• Minimum of 1 year of experience in mental health, substance use, and/or crisis work.
• At-home high-speed internet on a private network.
• A private, HIPAA-compliant, dedicated office space.

Responsibilities

• Provide support to first responders.
• Log in to helpline applications.
• Accept incoming calls, chats, and/or texts involving a range of crises.
• Provide information about resources such as homeless shelters, food pantries, mental health services, and substance use treatment facilities.
• Support callers experiencing crisis and use de-escalation techniques.
• Document each encounter while in-call.
• Communicate with the Frontline Strong Manager and other MiCAL staff to receive or provide support.
• Maintain a high level of confidentiality while performing all duties.
• Perform other duties as assigned.

Benefits

• Generous paid time off.
• Shift premiums.
• Employer-sponsored benefit and wellness plans, including 16% fringe pay and the Calm App.
• Competitive wages.
• Opportunity for professional growth.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED