Clinical Supervisor – Crisis Services

Macomb County Government

11h • $73,215 - $94,698

About The Position

Under direction, the Clinical Supervisor – Crisis Services provides direct and indirect clinical services to individuals served, their families, and designated others; supervises staff; and performs assigned leadership functions. The role implements program components, participates in developing and evaluating program outcomes, monitors and collects data, prepares statistical reports, teaches clinical methods, and supports day-to-day program operations.

The supervisor provides clinical oversight for the Crisis Call Center and Mobile Crisis Services, including staff supervision, clinical documentation review, quality monitoring, assessment and crisis intervention, coordination of follow-up care, accreditation activities, and participation in crisis-system workgroups. The position represents Macomb County Community Mental Health (MCCMH) in community forums and works with internal teams, providers, managed care organizations, and community agencies to coordinate appropriate health services.

This is a full-time, 37.5-hour-per-week position with a current starting time of 8:30 a.m. The employee must be available for flexible hours and on-call rotation as required; work may include evenings, weekends, and holidays. The position operates an automobile to perform assigned duties. Continuation of the position depends on the availability of sufficient grant or external funds.

Requirements

• Master’s degree from an accredited college or university in Social Work, Counseling, or a directly related mental health field, or a doctorate in Psychology.
• Three years of experience as a professional staff member in a community mental health setting.
• LMSW, LPC, LLP, or LP licensure.
• Possess the state licensure required for the position and be able to meet privileging and credentialing guidelines.
• Valid Michigan driver’s license and an operable, insured automobile for authorized travel.
• Knowledge of applicable computer applications, including electronic medical record systems; community mental health resources; the Michigan Mental Health Code and its rules and regulations; mental illness, developmental disabilities, and substance use disorders in adult and child/adolescent populations; medical necessity and related assessment tools for mental health inpatient, developmental disabilities, and substance use disorder populations; and health plans and funding sources.
• Skill in organization and time management; professional judgment concerning the welfare and safety of individuals served; assigning, prioritizing, monitoring, and reviewing work; written and verbal communication; leadership; analyzing information; and completing reports.
• Ability to collaborate with a teamwork- and solution-focused mindset, take accountability, and treat people respectfully while honoring individual differences.
• Ability to engage effectively with diverse communities in an inclusive manner that respects cultural and socioeconomic differences, and to work in an environment that embraces the county’s Dignity Campaign.
• Ability to effectively speak, write, and understand English.
• Ability to understand and carry out oral and written instructions; accurately organize and maintain paper documents and electronic files; maintain confidentiality; and work independently.
• Ability to work flexible hours and participate in on-call rotation as required.
• Ability to operate an automobile for assigned job functions.

Nice To Haves

• Five years of experience as a professional staff member in a community mental health setting.
• Experience supervising professional staff in a behavioral health setting.
• CAADC (Certified Advanced Addiction Counselor) and/or CAC (Certified Addiction Counselor) certification.
• Ability to effectively speak, write, and understand a language other than English.

Responsibilities

• Supervise and support Crisis Call Center and Mobile Crisis Services operations, including clinical oversight, staff supervision, documentation review, quality monitoring, coordination of follow-up care, and participation in accreditation and crisis-system workgroups.
• Provide advocacy services and mobilize community resources.
• Keep Crisis Call Center, Mobile Crisis Services, and related procedures and operational manuals current and consistent with best practices.
• Provide direct and indirect services, including crisis interventions, to callers, individuals served, families, and designated others.
• Participate in Crisis Call Center accreditation processes, including CARF and AAS standards.
• Participate in state-level Crisis Call Center workgroups, Vibrant 988, SAMHSA, and 988/911 operational workgroups.
• Represent MCCMH and Crisis Services in community forums.
• Provide clinical oversight to the MCCMH Crisis Call Center and Mobile Crisis Services.
• Perform assessments and crisis interventions and ensure appropriate clinical intervention.
• Participate in program evaluations, monitor documentation, and ensure metrics are maintained for the Crisis Call Center and Mobile Crisis Services.
• Supervise Mobile Crisis Services staff, including case managers, therapists, peer support staff, and Crisis Call Center workers, through regular meetings, performance reviews, case consultations, record reviews, call monitoring, and team meetings.
• Provide emergency support to Crisis Call Center and Mobile Crisis Services teams during scheduled shifts, including weekends and holidays.
• Coordinate with MCCMH direct Mobile Crisis Teams for children and adults and the Co-responder Unit to arrange next-day follow-up care and support when available.
• Review clinical staff documentation for accuracy and timeliness.
• Maintain clinical and administrative records.
• Act as a liaison with MCCMH direct and contract service providers, Integrated Care Organizations, managed care providers, and community agencies to coordinate health services promptly and appropriately.
• Ensure coordination of treatment and follow-up care for Mobile Crisis Services and the Crisis Call Center; monitor Mobile Crisis team communications related to deployment, arrival, and clearing contacts to support staff safety and timely responses.
• Monitor Crisis Call Center communications related to support, staffing, and required follow-up calls; assign and monitor training and simulations in the Vibrant National Resource Exchange; and be available to debrief Crisis Center workers after critical calls.
• Oversee and report on equipment and site maintenance as necessary.
• Monitor and initiate action to promote and uphold efficiency and production standards.
• Work flexible hours and participate in on-call rotation as required, including possible evenings, weekends, on-call shifts, and holidays.
• Operate an automobile to perform assigned job functions.
• Perform related duties as assigned.

Benefits

• Medical, dental, and vision coverage with no monthly premium for single, two-person, or family coverage.
• Health care, dental, and vision benefits effective the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level