MH Patient Access Coordinator

Brown Medicine•Taunton, MA

2d•$20 - $29•Onsite

About The Position

The MH Patient Access Coordinator ensures the integrity of information collected during registration to support accurate patient identification and safety, facilitates timely and accurate payment for services, and provides superior customer service to internal and external customers. Brown University Health employees are expected to model the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate its core Success Factors: Instill Trust and Value Differences; Patient and Community Focus and Collaborate. This position greets and assists patients, verifies and records demographic, insurance, and financial information, explains financial responsibilities, and supports payment or financial-solution processes. It ensures registration paperwork and regulatory requirements are completed and works with patient access colleagues and other hospital departments to support efficient patient flow and meet performance standards. The position is located at Morton Hospital in Taunton, Massachusetts. It is per diem with a variable work shift. The listed pay range is $20.01–$29.21.

Requirements

High school diploma or equivalent required.
Microsoft Office proficiency required.
Excellent customer service and communication skills.
Comfort with the collection process.
Comfort securing solutions for uninsured patients.
Aptitude for or familiarity with patient access tools, systems, and technologies.
Ability and/or willingness to work as part of a team.
1–2 years of experience in a hospital, clinic, physician office, or related field preferred.

Nice To Haves

Experience in a hospital, clinic, physician office, or related field (1–2 years).
Knowledge of medical terminology.
Graduation from a Medical Assistant or Medical Terminology course.
Associate degree or equivalent.

Responsibilities

Greet, receive, and escort patients as required, following customer service guidelines.
Collect and verify patient demographic, insurance eligibility, and financial information and accurately document it in hospital computer systems.
Use and execute department standard operating procedures and supporting tools, software, and websites consistently and accurately.
Identify current and prior patient-responsible balances, explain patients' financial responsibilities, and collect payments.
Screen self-pay patients, identify potential solutions, and facilitate applications for solutions manually or electronically, or collect patient payment as appropriate.
Interview patients at bedside as needed to facilitate timely and effective solutions in the Emergency Department.
Assist patients in establishing secured installment plans when applicable.
Ensure hospital and regulatory requirements are met, including obtaining signatures and distributing patient rights and health care proxies, and complying with HIPAA requirements.
Complete registration paperwork to facilitate efficient patient flow.
Meet performance standards established by Patient Access leadership, including standards for quality, collections, customer service, screening and solution rates, and productivity.
Deliver exemplary customer service in accordance with hospital expectations and guidelines.
Work effectively with patient access peers and other hospital departments.
Perform other duties as assigned.