Mgr - SAP OTC Business Solutions Analysis

Cencora • Conshohocken, PA

3d

About The Position

Cencora is seeking an experienced SAP Order-to-Cash (OTC) Manager to lead and oversee the design, implementation, and optimization of SAP OTC processes as part of global ERP initiatives. The role requires expertise in SAP ECC and S/4HANA OTC capabilities, global template design, and end-to-end integration across sales, supply chain, and finance. The manager will lead cross-functional teams and deliver scalable, compliant solutions in a global environment.

The position includes leading global template development, localization, and process harmonization; designing order management, pricing, billing, returns, and advanced OTC capabilities; overseeing full lifecycle solution delivery; managing integrations across SAP modules and business functions; directing testing and governance; and driving stakeholder collaboration, continuous improvement, compliance, security, change management, training, and user adoption.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• 15+ years of experience in SAP OTC solutions, including SAP SD, LE, and S/4HANA.
• Expertise in global ERP implementations and template design across multiple regulated industries, such as Life Sciences and Medical Devices.
• Deep knowledge of SAP ECC and S/4HANA OTC capabilities, including ARM, aATP, Variant Configuration, and Advanced Intercompany processes.
• Strong understanding of integration tools such as SAP BTP Integration Suite, ALE/IDOCs, and EDI.
• Proficiency in testing governance, data validation, and security compliance.
• Leadership and project management skills, including the ability to manage cross-functional teams and complex global programs.
• Excellent communication and interpersonal skills to engage with senior stakeholders and drive alignment across functions.

Nice To Haves

• Master’s degree preferred.
• Familiarity with Agile methodologies and tools such as JIRA and Q-Test.
• Experience with automation tools such as RPA and ignio for process optimization.

Responsibilities

• Lead the design and execution of SAP OTC solutions, including global template development, localization, and business-process harmonization.
• Drive end-to-end process design for order management, pricing, billing, returns, Advanced Returns Management (ARM), Advanced ATP (aATP), and Variant Configuration.
• Manage full-lifecycle solution delivery on SAP ECC and S/4HANA platforms.
• Oversee cross-module integration with SAP SD, MM, LE, and FSCM, aligning sales, supply chain, and finance processes.
• Direct SIT and UAT cycles and ensure business scenarios align with user story expectations.
• Lead onshore and offshore teams, fostering collaboration, capability development, and high-performance delivery.
• Partner with senior stakeholders, business leaders, and IT teams to align solutions with organizational goals and support adoption.
• Identify opportunities for process optimization, automation, and cost reduction using SAP BTP, RPA, and GenAI solutions.
• Ensure solutions meet regulatory and statutory requirements and partner with security teams to define global roles and support user provisioning.
• Drive training, user adoption, and sustainability of global templates and new capabilities.

Benefits

• Competitive compensation and benefits package.
• Health insurance, retirement plans, and medical, dental, and vision care.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and mentorship opportunities.
• Opportunities to participate in employee resource groups and volunteer activities.
• Resources supporting physical, emotional, financial, and social wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager