Mgr, Practice Management II

AdventHealth•Oswego, IL

8d•Onsite

About The Position

Manages the daily operations and overall performance of the practice to ensure efficiency and effectiveness. Hires, trains, supervises, and evaluates office and clinical staff, and provides guidance and feedback. Develops and implements plans to improve performance in areas such as employee turnover, patient access, and financial outcomes. Oversees budgeting and financial analysis, monitors patient flow and provider-time utilization, and ensures staff coverage. Ensures compliance with applicable regulations, including OSHA and AHCA; resolves issues raised by physicians, employees, and patients; and assists with market growth strategies. Regularly visits assigned offices and meets with staff and physicians to discuss issues and performance. Analyzes monthly financial statements and performance reports, summarizes trends and budget variances, and collaborates with regional medical directors to coordinate practice operations and clinical teams. Communicates strategic information to relevant parties and performs other duties as assigned. The role requires a bachelor's degree, with an equivalent combination of education and relevant work experience potentially accepted in lieu of the degree requirement. The stated alternatives are a bachelor's degree and 0+ years of experience, an associate degree and 2+ years, or a high school diploma or equivalent and 4+ years. Three or more years of supervisory experience in a physician practice is preferred. The position is full-time, day shift, and based at the listed Parker, Colorado address. Pay range: $68,889.60–$128,148.80.

Requirements

Bachelor's degree required, subject to the stated equivalent education and relevant work experience alternatives.
Organizational skills.
Effective verbal communication and clear written and verbal communication skills.
Strong interpersonal abilities and customer relations skills.
Excellent grammar and spelling; ability to read and comprehend written instructions and follow verbal instructions.
Manual keyboarding skills and computer competence.
Entrepreneurial spirit and leadership skills for small-business management.
Proven record of meeting and exceeding key performance metrics.
Proficiency with word processing, spreadsheets, databases, general accounting software, and computer applications.
Experience scheduling and training staff.
Ability to exercise judgment, discretion, and decision-making to achieve organizational objectives.
Ability to analyze situations accurately and take effective action.
Ability to establish and maintain effective working relationships with employees, physicians, policy-making bodies, third-party payers, patients, and the public.
Ability to organize work, make assignments, and achieve goals and objectives.
Ability to coordinate and assist with functions including information systems, accounting, human resources, payroll, materials management, engineering, and other support services.
Ability to collaborate respectfully and optimistically with management to enhance patient safety and improve practice operations.
Ability to lead and provide direction to staff members.
Ability to organize and integrate organizational priorities and deadlines.
Ability to administer practice and organizational policies and procedures consistently and promptly.
Ability to screen, interview, and hire qualified applicants.
Ability to assume responsibility and exercise authority over assigned work functions.
Ability to establish and maintain quality-control standards.
Ability to research and prepare comprehensive reports.
Ability to develop growth and development strategies with corporate management and physicians.
Knowledge of policies and procedures for various physician specialty practices, to direct operations and provide effective patient care.
Familiarity with insurance billing and collections.
Understanding of fiscal management principles.
Awareness of governmental regulations and compliance requirements.
Knowledge of human resources management techniques, principles, and practices.

Nice To Haves

Three or more years of supervisory experience in a physician practice.
Billing and coding experience in a physician practice.
Patient care experience in a physician practice.
Basic Life Support (BLS) CPR certification.
Certified Medical Office Manager (CMOM) certification.
Licensed Practical Nurse (LPN) license.
American Association of Medical Assistants (CMA) certification.
Clinical Medical Assistant Certification (CMAC).
ARMA Registered Medical Assistant (RMA) certification.
AMT Registered Medical Assistant (RMA) certification.
National Certified Medical Assistant (NCMA) certification.
Certified Clinical Medical Assistant (CCMA) certification.
Nationally Registered Certified Medical Assistant (NRCMA) certification.

Responsibilities

Manage daily practice operations and overall performance to ensure efficiency and effectiveness.
Hire, train, supervise, and evaluate office and clinical staff, providing guidance and feedback.
Develop and implement action plans to improve employee turnover, patient access, financial outcomes, and other practice performance measures.
Oversee budgeting and financial analysis, and provide input regarding future budgets and financial needs.
Monitor patient flow, provider-time utilization, and staff coverage.
Ensure compliance with local, state, and federal regulations, including OSHA and AHCA.
Address and resolve issues raised by physicians, employees, and patients.
Assist with developing and implementing market growth strategies for the practices.
Visit assigned offices and meet with staff and physicians to discuss current issues and performance.
Analyze monthly financial statements and performance reports, and summarize trends and budget variances.
Collaborate with regional medical directors to support coordination between practice operations and clinical teams.
Communicate strategic information effectively to relevant parties.
Perform other duties as assigned.