Mgr,Production Management

CVS Health•Work At Home-Texas, TX

6d•$60,300 - $132,600

About The Position

CVS Health is seeking a Production Management Manager to oversee production for one or more high-volume, complex national clients. The role monitors membership levels, production levers, performance indicators, and service-level agreements to meet client commitments and production goals. It uses membership trends, customer demand, and historical performance data to develop forecasts and inform data-driven decisions. The manager leads and supports a team, coaches junior colleagues, and develops strategic programs aligned with healthcare business objectives. The position collaborates with leadership and cross-functional teams to set program goals, scope, and success measures; identifies and mitigates risks; and pursues continuous improvement in demand planning and production processes. It also partners with Client Success, GeoMode, and Operations to establish client goals and plans, prioritize production, and communicate updates and analyses to senior leadership. This is a full-time position with 40 anticipated weekly hours. The stated pay range is $60,300 to $132,600, with eligibility for a CVS Health bonus, commission, or short-term incentive program. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility. The role requires the ability to travel.

Requirements

5 to 7 years of prior relevant experience.
At least 5 years of experience managing and handling national-level clients.
Advanced Excel skills, including pivot tables and VLOOKUP.
Strong communication and collaboration abilities.
Detail-oriented and able to work efficiently under pressure.
Excellent problem-solving skills and the ability to make data-driven decisions.
Ability to deal with ambiguity and adapt to changing business conditions.
Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities.
Ability to travel.
Post-secondary or high school education, or specialized training such as technical or vocational programs.

Nice To Haves

Experience using Snowflake and/or Power BI.
Project management experience or training.
Healthcare experience and background.

Responsibilities

Provide oversight and direction to a team in accordance with organizational policies and procedures.
Mentor and coach junior colleagues, sharing experience and lessons learned to develop their capabilities and talent depth.
Develop and implement strategic programs and projects aligned with company healthcare business objectives.
Collaborate with leadership to define program goals, scope, and success metrics.
Lead cross-functional project teams and provide direction and support throughout the project lifecycle.
Identify improvements to demand planning and implement solutions to increase accuracy and efficiency.
Oversee production for one or more high-volume, complex national clients, including monitoring, escalation, and analysis to achieve production goals.
Provide senior leadership with regular production updates for national clients and special-topic updates related to prioritization and success.
Research, track, monitor, and control membership levels and production levers for assigned clients to meet or exceed commitments, goals, and expectations.
Use data-driven decisions to drive continuous improvement and adjust plans to optimize outcomes.
Identify and mitigate risks and issues that may affect program success.
Collect and analyze membership trends, customer demand, and historical performance data to create demand forecasts.
Develop and help implement client goals and production plans in partnership with Client Success and GeoMode.
Work with Operations to monitor production levers for assigned clients and prioritize and maximize production as defined by Client Success and GeoMode.
Consolidate complex analyses into clear, consumable content.
Monitor assigned-client production performance KPIs, including SLAs.