Mgr, Property Management

HomeServices of America•Annapolis, MD

1d•$75,000 - $86,250

About The Position

Manages a portfolio of rental properties by overseeing operations, property managers, and support staff to ensure exceptional service for customers and clients. Drives portfolio growth through strategic marketing initiatives, new business development, property leasing efforts, and cultivation of agent referral relationships. Provides leadership and oversight for daily property management operations across an assigned portfolio and region. Accountable for operational performance, customer satisfaction, occupancy goals, lease compliance, and asset preservation. Oversees the full rental lifecycle, property administration, owner advisory services, and coordination with maintenance, accounting, and operations teams. Leads team recruitment, onboarding, development, performance management, and continuous improvement. Builds relationships with brokerage offices, agents, and other partners to promote property management services, generate referrals, and grow the managed portfolio. Daily travel within the company footprint is required using a personal vehicle.

Requirements

Bachelor’s degree or equivalent knowledge and work experience.
5–7 years of real estate or property management experience.
Knowledge of local real estate and property management regulations, trends, and market data.
Excellent verbal and written communication skills.
Ability to work independently and maintain a flexible working schedule.
Ability to work in a high-performance environment.
Real Estate license in jurisdictions where properties are located.
Must be able to lift up to 25 pounds and load and unload materials on and off vehicles.
Daily travel within the company footprint using a personal vehicle is required.

Nice To Haves

Residential property management experience is strongly preferred.
Previous experience in real estate and/or residential or commercial property management.
Broker’s license preferred.

Responsibilities

Recruit, interview, hire, onboard, retain, coach, train, and develop property management staff.
Set team goals and expectations, monitor performance and KPIs, provide feedback, and implement strategies to improve engagement and results.
Conduct one-on-one meetings, performance reviews, and team meetings; identify training needs and communicate company updates and procedures.
Generate and analyze reports on team performance, operational effectiveness, financial results, and business objectives.
Provide leadership and oversight for daily property management operations across an assigned portfolio and region.
Maintain accountability for operational performance, customer satisfaction, occupancy goals, lease compliance, and asset preservation.
Resolve customer issues and support timely communication with property owners, residents, vendors, and business partners.
Direct the rental lifecycle, including marketing, applicant screening, lease execution, tenant onboarding, renewals, rent collection, delinquency management, and legal actions when necessary.
Oversee property records, applicant approvals, lease documentation, inspections, property surveys, and compliance with company policies and applicable regulations.
Advise property owners on vacancies, leasing activity, maintenance needs, financial obligations, tenant matters, and property-related legal or compliance concerns.
Partner with maintenance, accounting, and operations teams to resolve property issues and preserve asset value.
Build relationships with brokerage offices, sales managers, agents, and external partners to promote services and support business growth.
Represent the Property Management team in sales offices and participate in sales meetings, industry events, networking, and business development activities.
Educate agents and partners about property management programs, service offerings, policies, and processes.
Identify and pursue opportunities to grow the managed property portfolio through relationships, referrals, and community engagement.
Perform additional responsibilities as requested or assigned and follow company policies, conduct standards, confidentiality requirements, punctuality expectations, and safety practices.