Property Administrator - Commercial Property Management

Rocket Mortgage•Detroit, MI

About The Position

The Commercial Property Administrator supports the efficient management of commercial properties through administrative duties, tenant relations, maintenance coordination, and operational support for the Property Management team. The position reports to a Sr. Commercial Property Manager and works alongside the team’s Commercial Assistant Property Manager. Duties include preparing documents and reports, maintaining records, coordinating tenant and vendor matters, managing work orders, and supporting building services and operations.

Requirements

At least 1 year of relevant work experience.
At least 1 year of administrative experience.
High school diploma or GED.
Strong organizational skills and attention to detail.
Effective multitasking and time management abilities.
Ability to maintain confidentiality with integrity and discretion.
Strong written and verbal communication skills.
Ability to handle basic problem-solving within established guidelines.
Interpersonal skills for resolving conflict and building relationships.

Nice To Haves

Associate's or Bachelor's degree.
Prior technical experience or real estate knowledge.
Working knowledge of property management practices.

Responsibilities

Maintain confidentiality while relaying information to the Property Manager.
Prepare reports, presentations, correspondence, and related documents.
Serve as a liaison to tenants and residents, ensuring quality service and satisfaction.
Coordinate tenant and resident relations, including move-ins, move-outs, and communication of building updates.
Maintain and organize shared electronic files, tenant and vendor records, and contact lists.
Assist with service contract coordination and purchase order preparation.
Manage and monitor work order requests, logs, and reports.
Oversee environmental services, engineering, and on-site security as needed.
Create and manage rent letters, reconciliations, and invoices for tenants and residents.
Schedule meetings, reserve conference rooms, and coordinate conference calls.
Coordinate loading dock access and issue tenant and vendor badges.
Monitor and order supplies and snacks.
Ensure certificates of insurance are current and on file for all tenants and vendors.
Schedule and oversee environmental services and engineering support and coverage.
Perform other duties as assigned.