Mgr Practice Admin-South

Community Health Network•Greenwood, IN

About The Position

The Manager, Practice Administration oversees business and administrative responsibilities for Community Health Network’s South Region at Stone Crossing Family Medicine and PEDS. The position supports 10 physicians, 5 APPs, 2 supervisors, and 28 FTE staff members, as well as other business segments. Areas of responsibility include finances, human resources, office management, staffing, and clinical quality, translating goals into actionable work and measurable results. The manager leads human resources activities, including staffing, hiring, terminations, recognition, retention, discipline, coaching, performance reviews, and improvement plans. The role ensures staff receive orientation, onboarding, and ongoing training, and are accountable for expectations and performance outcomes. The manager monitors and communicates financial performance, oversees expenditures, and manages budgets, revenue cycle, and reporting. The position oversees front- and back-office practice management, including communication, staffing, workflow, patient service, purchasing, and inventory. It manages access and patient experiences, addresses problems, and drives process improvements. The manager also supports practice growth initiatives, continuous quality improvement, EMR and PMS implementation, and practice compliance.

Requirements

Related bachelor’s degree in healthcare administration, business, or a related field, and/or 7 years of work experience in practice management.
At least 3 years of leadership experience managing a medical practice or other healthcare facility.
Ability to collaborate with others in a team setting.
Excellent communication skills.
Positive attitude toward problem-solving.

Nice To Haves

Master’s degree preferred.

Responsibilities

Manage administrative responsibilities for the South Region practice and other business segments, including finances, human resources, office management, staffing, and clinical quality.
Translate organizational and practice goals into actionable work and ensure results.
Manage human resources matters, including staffing, hiring, terminations, recognition, retention, discipline, coaching, performance reviews, and improvement plans.
Help staff understand performance outcomes needed to meet goals and provide strong access and customer service.
Ensure employees receive initial practice and job-specific orientation, onboarding, ongoing training, and development; hold staff accountable for expectations and outcomes.
Monitor practice financial data, facilitate interpretation and communication of financial performance, and drive improvements.
Oversee and steward financial expenditures; create and manage budgets, revenue cycle, and reporting.
Oversee front- and back-office practice management functions, including communications, staffing, workflow, patient service, purchasing, and inventory management.
Manage access and positive patient experiences, address problems promptly, and drive staff-led process improvements.
Implement practice growth initiatives, continuous quality improvement, EMR, and PMS initiatives; serve as or ensure the business unit has a super user.
Ensure overall practice compliance, monitor for compliance, and promptly correct noncompliance or at-risk practices.