Mgr Damage

Hertz • Chicago, IL

12d

About The Position

The Mgr. Damage oversees damage processes in Airport and Off-Airport Operations for assigned areas. Reporting to the Sr Damage Resource Managers, this role provides oversight to ensure damage is logged, tracked, and collected accurately, efficiently, and on time. The manager performs damage research and follow-up to ensure proper processes, documentation, and system information support repair and collections expectations. They also serve as the day-to-day point of contact for damage-process calls and inquiries within their geography.

The starting salary is $50,000 per year, commensurate with experience.

Requirements

• Three years of experience in management, damage processing, or the rental car industry.
• Moderate proficiency in Microsoft Suite.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Ability to influence others.
• Flexible and adaptable, with the ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Results-driven, with the ability to make decisions and help solve problems.
• Ability to drive process and organizational change.
• Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and use critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Drive vehicle incident report quality and customer-signature rates through training, reporting, and collaboration with leadership to establish accountability for return staff.
• Monitor and audit damage processes to ensure service level agreements are met.
• Support accurate identification, attribution, repair, and recovery of body damage by auditing standard work processes and delivering best-practice training.
• Increase body shop availability and expand the vendor network; manage vendor relations by connecting with new shops, following up with current vendors, and tracking work-in-progress repair metrics.
• Independently create training documents, training materials, and additional reports beyond standard supervisor-provided reports to meet local business needs.
• Research damage and follow up to ensure processes, documentation, and system information support repair and collection expectations.
• Serve as the day-to-day point of contact for damage-process calls and inquiries in the assigned geography.

Benefits

• Up to 40% off the base rate of any standard Hertz rental
• Paid time off
• Medical, dental, and vision plan options
• Retirement programs, including 401(k) employer matching
• Paid parental leave and adoption assistance
• Employee Assistance Program for employees and family
• Educational reimbursement and discounts
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage
• Perks and discounts, including theme park tickets and gym discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed