Damage Specialist

Project Resources Group, Inc. • Wilmington, NC

3d • $51,000 - $54,000

About The Position

Project Resources Group (PRG) is seeking a highly motivated, detail-oriented Cable & Telecom Damage Specialist in the Wilmington, NC/Jacksonville, NC area. This hands-on role collects, analyzes, and reviews evidence related to third-party utility damage to determine liability. It is suited to someone who works independently and delivers precise, professional results.

Requirements

• Valid and current driver’s license.
• Reliable personal vehicle suitable for representing the company, and auto insurance meeting federal and state requirements, with minimum auto liability coverage of 100/300/100 for bodily injury and property damage.
• Willingness and ability to use a personal vehicle for work-related travel as required.
• Strong written and verbal communication skills.
• Ability to sit, stand, and walk for extended periods; drive to damage sites, including daytime and nighttime travel; walk and work on uneven terrain and in varying weather; occasionally lift and carry up to 25 pounds; and bend, stoop, or reach as needed.

Nice To Haves

• Proficiency in Microsoft Word and comfort using public or shared computer systems.
• Strong analytical and logical reasoning skills.
• Familiarity with the cable industry and/or utility locating industry.
• Previous telephone-industry experience, including equipment and job costing.
• Business operations background and strong attention to detail.
• Proven ability to multitask and effectively manage time in a dynamic environment.
• Claims background.

Responsibilities

• Perform on-site assessments of underground and aerial cable plant damages.
• Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, and others.
• Photograph and document damage scenes professionally to accurately portray the circumstances and determine liability.
• Collaborate with the client’s locate company and exchange relevant damage information.
• Analyze and review evidence related to third-party utility damage to determine a liable party.
• Learn, understand, and apply State Dig Laws and Statutes, excavator requirements, and NESC standards.
• Build and maintain professional working relationships with the client, contractors, technicians, management, and other personnel.
• Work with the client and contractors to obtain and document repair costs associated with damage.
• Compile case-related materials and email them to the local handling office.
• Assist the Claims Recovery team with follow-up actions after damage site reviews.
• Develop and maintain monthly market reporting and lead client meetings to review updates.
• Maintain working knowledge of the entire PRG claims process.

Benefits

• National mileage reimbursement for vehicle use.
• Medical, dental, and vision coverage for employees and dependents.
• 401(k) retirement plan with company match after one year.
• Short-term disability coverage after one year.
• Paid time off and holidays.
• Company-paid life insurance.
• Other supplemental insurance options.
• Overtime pay for hours worked over 40 per week.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed