Damage Specialist
About The Position
Project Resources Group (PRG) is seeking a highly motivated, detail-oriented Cable & Telecom Damage Specialist in the Minneapolis, MN area. This hands-on role involves collecting, analyzing, and reviewing evidence related to third-party utility damages to determine liability. It is suited to someone comfortable working independently and committed to precise, professional results. The specialist conducts site assessments, interviews people connected to damage incidents, photographs and documents scenes, reviews evidence, and coordinates with the client, locate company, contractors, and other parties. The role also includes preparing repair-cost information, compiling and submitting case materials, assisting the Claims Recovery team, maintaining monthly market reports, leading client update meetings, and keeping current with PRG’s claims process.
Requirements
- Possess a valid and current driver’s license, a reliable personal vehicle suitable for representing the company, and auto insurance meeting federal and state requirements, including minimum auto liability coverage of 100/300/100 for bodily injury and property damage.
- Be willing and able to use a personal vehicle for work-related travel as required.
- Have strong written and verbal communication skills.
Nice To Haves
- Proficiency in Microsoft Word and comfort using public or shared computer systems.
- Strong analytical and logical reasoning skills.
- Familiarity with the cable industry and/or utility locating industry.
- Previous telephone-industry experience, including equipment and job costing.
- Background in business operations and strong attention to detail.
- Proven ability to multitask and manage time effectively in a dynamic environment.
- Claims background.
Responsibilities
- Perform on-site assessments of underground and aerial cable plant damages.
- Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, and others.
- Photograph and document damage scenes professionally to accurately portray the incident and help determine liability.
- Collaborate with the client’s locate company and exchange relevant damage information.
- Analyze and review evidence related to third-party utility damage to determine a liable party.
- Learn, understand, and apply State Dig Laws and Statutes, excavator requirements, and NESC standards.
- Build and maintain professional working relationships with the client, contractors, technicians, management, and other personnel.
- Work with the client and contractors to obtain and document repair costs related to damage.
- Compile case-related materials and email them to the local handling office.
- Assist the Claims Recovery team with follow-up actions after damage site reviews.
- Develop and maintain monthly market reporting and lead client meetings to review updates.
- Maintain working knowledge of the entire PRG claims process.
Benefits
- National mileage reimbursement for vehicle use.
- Medical, dental, and vision coverage for employees and dependents.
- 401(k) retirement plan with company match after one year.
- Short-term disability coverage after one year.
- Paid time off and holidays.
- Company-paid life insurance.
- Other supplemental insurances available.
- Overtime pay for hours worked over 40 hours per week.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
