MGM Rewards Representative - The Cosmopolitan

MGM Resorts International

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About The Position

As a Part Time MGM Rewards Representative at The Cosmopolitan, you help create a welcoming and informative experience for guests. You engage with guests, explain program details, assist with enrollments, process redemptions and promotional transactions, and answer questions about MGM Rewards and the property. The role also provides support to other departments and helps run companywide promotional events.

Requirements

• Must be a minimum of 21 years of age.

Responsibilities

• Assist guests with MGM Rewards questions and requests, including enrollment, applying points to hotel folios, point or offer redemption, MyVegas, Direct Marketing Offers, Special Events, and program updates.
• Track and adjust receipts for non-gaming spend; redeem PO Offers and myVEGAS rewards; issue comps and FREEPLAY; and research, redeem, or adjust Tier Credits.
• Navigate multiple computer systems, including Patron Management, myVegas where applicable, MCP, Opera, Veridoc, and GMP.
• Support VIP Services by correcting hotel reservations.
• Assist hosts by issuing discretionary and MGM Rewards Point Comps.
• Coordinate promotional slot tournaments and event ticket distribution.
• Assist guests in navigating the mobile app.
• Run companywide promotional events, including Holiday Gift Shoppe, Cruise Giveaway, and Stay and Gift promo.
• Understand and consistently promote the GameSense problem gambling program.

Benefits

• Wellness incentive programs to support physical and mental health.
• Access to company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs and networking opportunities, as well as community volunteer opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed