MGM Rewards Manager - Bellagio

MGM Resorts International

8d

About The Position

The Players Club Manager oversees and coordinates the development, execution, and sustainability of program improvement initiatives supporting the properties' overall guest experience strategy. The manager responds to and proactively identifies needs and issues, develops recommendations, and manages solutions with property operating teams to enhance program delivery and improve the guest experience. Duties are performed in accordance with departmental and property policies and procedures.

Requirements

• Bachelor's degree in hospitality, management, or a related field.
• At least 2 years of relevant experience in a manager or supervisor role in Slot Operations or a gaming environment.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Strategize with management to meet department, property, and corporate goals and financial initiatives through KPI analysis.
• Analyze data and adjust current strategies to improve the guest experience through research, development, evaluation, and implementation of programs, services, products, and technology.
• Develop and implement programs that improve employee engagement and guest service and align with property and company goals.
• Create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction.
• Ensure quality hiring, training, and succession-planning processes that support the company's commitment to engagement, purpose, and respect.
• Regularly review and update departmental policies and procedures to keep practices relevant and current.

Benefits

• Wellness incentive programs.
• Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager