Banquet Manager - Bellagio

MGM Resorts International

1d • Onsite

About The Position

As a Banquet Manager at Bellagio, you will lead the execution of world-class events, from elegant galas and corporate meetings to large-scale conventions and exclusive VIP experiences. In this fast-paced leadership role, you will oversee all aspects of banquet operations, ensuring flawless event execution, exceptional guest service, and operational excellence. Partnering closely with Catering, Culinary, and Resort Operations teams, you will drive staffing strategies, event planning, service delivery, and team development while maintaining Bellagio's renowned luxury standards. This is an exciting opportunity to lead a high-performing team, create memorable guest experiences, and contribute to the success of one of the hospitality industry's most iconic destinations.

Requirements

• Must be 21 years of age or older.
• High School Diploma or GED
• 2+ years of prior relevant experience required, including recent experience in a large convention center or banquet operation at the Assistant Manager level or higher required

Nice To Haves

• 5+ years of continuous supervisory or management experience in convention and banquet operations preferred.

Responsibilities

• Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the division.
• Manages and overseas operations of cash concessions and snack bars on the tradeshow floor.
• Works closely with Catering Manager regarding servicing of events.
• Attends preplanning meetings with Catering Manager for upcoming groups.
• Works directly with Banquet Supervisors and Assistant Managers on staffing ratios, room layouts, menu implementation, and operation of events.
• Oversees the Assistant Managers and Banquet Supervisors and ensures they are following department and hotel policies and procedures and adhering to the collective bargaining agreement.
• Reviews Banquet Event Orders and has a complete understanding of the events as planned by the client and Catering Manager, which is shared with the Banquet Supervisors and Managers handling events.
• Manages and participates in the ordering and inventory control of consumable products and some equipment while maintaining an acceptable COG.
• Manages the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.
• Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure a competitive position and in anticipation of changing guest needs within the dynamic hospitality and gaming environment.
• Attends classes to expand product knowledge, human resource knowledge and fiscal efficiencies.
• Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements.
• Able to create weekly banquet schedules in accordance with proper rotation and in compliance with the collective bargaining agreement.
• Participates in pre-booking of banquet service staff for all large and high-profile events.
• Conducts Step One meetings with shop stewards and banquet staff with the goal of resolving issues whenever possible so as to alleviate any board of adjustments or grievances.
• Ensures Service Standard Training is current, being communicated effectively to staff and that ongoing training is occurring within all areas of the department.
• Works closely with supervisors and assistant managers on developing their employee management skills and styles.
• Practices and observes safety rules and regulations and encourages others to do the same.
• Participates in staff meetings with the Banquet Team to ensure consistency with the strategic plan and vision for the department. Communicates any new policies and procedures.
• Completes all duties in accordance with company standards and procedures.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED