General Manager - Lounges - Bellagio

MGM Resorts International

8d • Onsite

About The Position

The General Manager of Lounges leads strategic and daily operations for Bellagio’s premier venues, notably overseeing Petrossian Lounge and Baccarat Bar. This role directs management and service teams to deliver elevated guest experiences defined by personalized service, sophistication, and world-class food and beverage offerings. The General Manager drives operational and financial performance, develops top-tier talent, maintains premier service standards, and ensures every guest interaction reflects the luxury and prestige of the Bellagio brand. All duties are performed in accordance with MGM Resorts International policies and procedures.

Requirements

• High School Diploma or GED
• 2+ Years of Prior Relevant Experience
• 21+ years of age

Nice To Haves

• Experience as a Manager of a High-Volume Luxury Lounge preferred
• Previous experience managing employees under a collective bargaining agreement preferred

Responsibilities

• Owns, leads and oversees daily lounge operations, labor productivity, scheduling, inventory control, guest service standards, and execution and development of marketing strategies to produce both short-term and long-term profitability.
• Co-own (with Executive Chef) the lounge business plan and represent the lounge in divisional, property or corporate meetings.
• Responsible for execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules and regulations for the restaurant staff.
• Owns restaurant’s execution of F&B and/or company-wide initiatives and programs.
• Maintain the highest standards of health, sanitation and cleanliness within all areas of Beverage.
• Responsible for completion of all company compliance training by the restaurant staff.
• Manages Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements.
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience.
• Reacts to any guest complaints and takes any appropriate action.
• Manages guest feedback channels through approved company practices.
• Collaborate with Executive Chef and culinary team to ensure a seamless service experience between kitchen and dining room.
• Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED