Metrology Team Leader

9290 FCX Performance, Inc.•Raleigh, NC

10d

About The Position

The Metrology Team Leader leads Data Analysts and plays a vital role in delivering services to PCI clients, managing and developing associates, and supporting account profitability. The role combines client service, team leadership and mentoring, project and resource management, and the performance and oversight of calibration and other technical services. Team Leaders may spend up to 75% of work time on client-billable activities, based on business need and team structure. Travel of 25% to 50% may be required based on account and client needs. The Team Leader engages with current and potential clients, identifies business opportunities, conducts routine client meetings, solicits feedback, develops proposals, renews purchase orders, and communicates PCI service offerings. The position also leads and supports associates through feedback, performance reviews, development plans, mentoring, approvals, and other management activities. Team Leaders manage project risk and profitability by supervising resources, developing schedules and assignments, maximizing labor utilization, and promptly communicating project risks and issues to management. The position ensures work is completed accurately and on time with appropriate GxP documentation and compliance with PCI and client policies. It also requires attention to client site requirements, including safety, GMP gowning, and contractor training, as well as coordination of travel and third-party services and maintenance of client account files. The Team Leader reports to a Senior Team Leader, Team Manager, or Director, depending on team structure. PCI serves the pharmaceutical, biotechnology, medical device, and clinical research industries nationwide with calibration, commissioning, and consulting solutions. PCI is an FCX Performance Company and a subsidiary of Applied Industrial Technologies. Applied Industrial Technologies is an equal opportunity employer committed to fair treatment and growth opportunities for all employees.

Requirements

A two-year degree in Engineering, Life Sciences, or another related technical field, or equivalent military training, and four or more years of applicable instrumentation, calibration, or metrology experience in the Pharmaceutical/Quality industry; alternatively, an equivalent combination of education/training and experience.
Exceptional Computer Maintenance Management Systems (CMMS) skills.
Demonstrated ability to use Microsoft Office Suite and the project KPI module to manage labor utilization rate (LUR) and project expenses effectively.
Ability to develop and update PCI policies and procedures, understand and interpret government regulations and instrumentation/calibration principles, and provide training and guidance to technician resources.
Ability to assist clients with development and revision of policies and procedures.
Excellent communication and problem-solving skills with clients and coworkers.
Ability to interpret client requests or leads and develop them into proposals or quotations.
Ability to complete quotations, proposals, and purchase orders accurately and on time.
PCI Trained Mentor.
Active involvement with an external professional organization, such as ISPE, ASQ, or PDA.
Valid driver’s license and good driving record.

Nice To Haves

Leadership and client relations experience.
External certification, such as ISA or ASQ.

Responsibilities

Ensure team members complete calibrations, consulting, commissioning, qualifications, mapping, and preventive maintenance with accurate, timely GxP documentation and in accordance with PCI and client policies and procedures.
Lead and provide guidance, direction, and effective solutions to clients and team members.
Host and participate in internal and client-specific meetings, sharing information about services, client expansions, resources, and scheduling issues.
Assess project safety concerns and ensure PCI team members comply with applicable client and PCI site safety requirements.
Model and mentor associates in PCI’s philosophy and values, including honesty, integrity, self-motivation, teamwork, pride, and commitment.
Develop client quotes and proposals.
Monitor resource scheduling, labor utilization, and forecasts; notify resources and management promptly of schedule changes or breaks; review schedules weekly and plan accordingly.
Ensure timesheets are submitted and approved in accordance with policy.
Engage with client contacts routinely to provide support, solicit feedback, deliver proposals, renew purchase orders, and communicate PCI service offerings.
Identify and pursue business opportunities with existing and potential clients.
Lead, communicate with, manage, mentor, and develop associates; provide feedback, conduct timely performance reviews, assist with development plans, approve PTO, timesheets, and expense reports, and address occasional disciplinary matters.
Perform and oversee calibration and other technical services.
Manage project risk and profitability, supervise resources, develop schedules and associate assignments, and communicate project risks and issues promptly to management.
Ensure client onsite regulatory requirements are met, including GMP gowning, safety training, and contractor training.
Coordinate team travel reservations and third-party services, and maintain PCI client account files according to company procedures.
Participate actively in at least one external professional organization.