Meter Services Supv

American Electric Power•South Bend, IN

About The Position

The Meter Services Supervisor directs, supervises, and coordinates regional field personnel responsible for the safe installation and removal, operation, testing, inspection, and maintenance of meters and metering equipment at distribution, transmission, and station facilities. The role oversees meter testing and records, meter and equipment inventory, distribution control equipment, customer meter work, training, and meter-related planning and reporting. It may also involve oversight of revenue protection coordination and the installation, troubleshooting, maintenance, and health of the AMI communications network and equipment. The supervisor coordinates work with customers, contractors, architects, engineering and line sections, and Company personnel. The position requires a working knowledge of procedures, practices, standards, codes, and theory related to assigned facilities, along with communication and computer skills. Some overnight travel may be necessary.

Requirements

Either an associate's degree in electrical/electronic technology or an equivalent technical degree and at least six years of experience in measurements, engineering, or related work, including demonstrated supervisory skills; OR a high school diploma/GED and at least eight years of experience in measurements, engineering, or related work, including demonstrated supervisory skills.
Valid state driver's license with an acceptable driving record.
Good working knowledge of procedures, practices, standards, codes, and theory related to assigned facilities.
Good written and verbal communication skills.
Good computer skills.
Ability to travel, including overnight travel if necessary.

Nice To Haves

Associate's degree in electrical/electronic technology or an equivalent technical degree is preferred.

Responsibilities

Assign, schedule, supervise, and coordinate regional meter activities and field personnel to support safe construction, operation, and maintenance of assigned facilities.
Provide assistance to meter electricians, field meter servicers, field network technicians, and distribution operations technicians in performing assigned duties.
Perform field engineering and planning for installation, operation, testing, and maintenance of meters, metering equipment, and instrument transformers for residential, commercial, and industrial customers.
Coordinate meter activities with customers, contractors, architects, Company personnel, and engineering and line sections.
Oversee meter testing, including testing to AEP and state regulatory standards, newly installed equipment, customer complaint-related tests, and special tests of new equipment.
Coordinate installation, operation, inspection, and maintenance planning for regional distribution control equipment, ensuring compliance with applicable standards and codes.
Field-check jobs to determine readiness when measurement employee involvement is required.
Conduct training on the installation and removal, testing, and maintenance of metering equipment, and train customer services and line personnel performing work on customer meter installations as required.
Supervise acquisition and maintenance of regional meter inventories, keeping inventories to a minimum and procuring appropriate materials, tools, and equipment.
Oversee preparation of meter operations records, studies, and reports, using available work management systems to maximize the effectiveness of meter activities.
Assign, schedule, coordinate, and supervise field personnel performing safe meter, metering equipment, and AMI network equipment reading, inspection, investigation, connection, and disconnection.
May oversee revenue protection program coordination and detection activities related to unbilled revenue, including theft of service.
May assign, schedule, coordinate, and supervise field network technicians responsible for safe installation, inspection, troubleshooting, maintenance, and overall health of AMI communications network equipment.
Manage the collection order process to minimize customer account delinquencies.