Supervisor Meter Services

City of Greensboro•Kitchen Ops Center 2602 S. Elm-Eugene St Greensboro, NC

About The Position

The City of Greensboro’s Water Resources Department is seeking a Meter Services Supervisor to coordinate field operations and oversee meter services and water quality programs supporting the reliability and quality of the water distribution system. The role oversees Operators in Responsible Charge (ORCs) for the distribution system and supports the maintenance, reliability, and performance of critical water infrastructure. The supervisor coordinates daily operations for the meter repair and change-out program and the water quality monitoring and flushing program. The position also oversees water metering reliability, Cross Connection Control, fire hydrant maintenance and replacement, waterline and control valves, and distribution-system water quality. This exempt position is not subject to the overtime provisions of the Fair Labor Standards Act. The role requires leadership, organization, communication, and problem-solving skills, including the ability to develop employees, address customer concerns, respond to emergencies, and collaborate with internal teams and external contacts. The work schedule is Wednesday through Tuesday, 7:30 a.m. to 4:30 p.m.

Requirements

High school diploma or GED.
Valid driver's license.
Four years of experience working with a water metering system and Cross Connection Program, or directly related experience relevant to the job.
NC AWWA Meter Technician, Backflow Cross Connection, or Grade B NC WTFO Distribution System certification, or the ability to obtain one within 24 months of hire.
Intermediate experience with Microsoft Business Suite.
Ability to analyze data, prepare objective reports, and draw appropriate conclusions using sound judgment.
Strong organizational, communication, and problem-solving skills.

Nice To Haves

Bachelor's degree.
Experience with EnQuesta or CRM/CIS software.
Five or more years of supervisory experience.
Five or more years of experience with Meter Data Management and Work Order Management systems.
Knowledge of state and local laws and department rules and regulations, including their application to backflow.
Experience with water resources billing, metering, and customer information operations and administration.

Responsibilities

Plan, prioritize, and coordinate daily activities for the Meter Services section.
Oversee water metering system reliability, the Cross Connection Control program, fire hydrant maintenance and replacement, waterline valves and control valves, and distribution-system water quality.
Review daily work logs and reports for accuracy, completeness, and accountability.
Coordinate employee training in safety, job knowledge, and operational procedures.
Manage required human resources paperwork and support recruitment, including monitoring staffing needs and interviewing candidates.
Collaborate with field supervisors to improve crew productivity and develop standard operating procedures for maintenance tasks.
Coordinate emergency response activities and ensure support for critical water system needs.
Respond to customer complaints and coordinate timely, effective resolutions, including escalated customer and safety situations.
Communicate operational priorities, logistics, and performance expectations with crew coordinators.
Prepare reports and documentation to monitor section performance and support operational decisions.
Maintain timely communication with the Customer Service Manager, peers, direct reports, other divisions, and external contacts.
Collaborate with internal teams, other departments, outside vendors, and customers.