Supervisor, Customer Meter Services
About The Position
National Grid is hiring a Supervisor, Customer Meter Services for its Electric Operations team in Buffalo, NY. The role leads union and contracted field employees performing meter services, meter reading, investigations, field collections, and related customer operations. It is accountable for safe, efficient work that complies with Company and regulatory requirements and supports safety, operational, customer, and financial objectives. The Supervisor also provides leadership and operational support during system emergencies, major outage events, storm restoration, and other business-critical incidents. The role participates in on-call activities and may require work outside normal business hours, including nights, weekends, holidays, and extended hours.
Requirements
- Two to five years of leadership or supervisory experience in utility, field operations, construction, logistics, manufacturing, military, or a related operational environment.
- Demonstrated ability to lead teams, communicate effectively, and solve complex operational challenges.
- Experience managing field operations, workforce planning, operational performance, and multiple priorities in a fast-paced environment.
- Strong analytical skills and ability to use operational data and performance metrics to drive business results and continuous improvement.
- Proficiency with Microsoft Office, SAP, workforce management systems, and other operational technologies.
- Experience supporting emergency response, storm restoration, or other critical operational events.
- Bachelor's degree, or an equivalent combination of education and relevant work experience.
- Valid driver's license.
- Ability to participate in an on-call rotation and respond to operational emergencies outside normal business hours.
- Ability to work without current or future visa sponsorship.
Nice To Haves
- Experience leading and developing a unionized workforce.
Responsibilities
- Lead, coach, and develop union and contracted field employees.
- Promote a strong safety culture and ensure compliance with Company policies, procedures, and regulatory requirements.
- Manage daily workload, staffing, and resource allocation to meet operational, customer, and business objectives.
- Monitor productivity, quality, and performance metrics and implement improvements as needed.
- Use operational systems, data, and performance metrics to monitor results, identify trends, and drive continuous improvement.
- Conduct field observations and provide employee coaching, development, and performance feedback.
- Manage employee performance, attendance, development, and labor relations matters.
- Build and maintain effective working relationships with customers, contractors, labor representatives, municipalities, and internal stakeholders.
- Support implementation of new technologies, operational processes, and continuous improvement initiatives.
- Review and approve payroll, invoices, purchase orders, and other administrative activities.
- Participate in emergency response, storm restoration, and on-call activities, including nights, weekends, holidays, and extended work hours as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
