Supervisor - Meter Services

City of Round Rock•Round Rock, TX

About The Position

Under general supervision, the Meter Services Supervisor exercises considerable judgment and applies knowledge of broadly defined practices, policies, and procedures to supervise field personnel assigned to the meter services team and field work order operations. The position plans, conducts, and coordinates the team’s activities and selects methods, techniques, and evaluation criteria for obtaining results. The posted range is the starting salary; the pay rate offered is based on experience.

Requirements

High school diploma or GED.
Five or more years of experience in AMI, Meter Maintenance, or Utility Services.
One year in a supervisory or lead capacity/role.
Class D Water Distribution License, or ability to obtain it within one year after hire.
Valid Texas Driver License.

Nice To Haves

At least six months of advanced study or training at a community college or a vocational, business, technical, or correspondence school is preferred.

Responsibilities

Provide day-to-day leadership to meter services staff and support a high-performance, customer service-oriented work environment aligned with the department’s and city’s mission, strategic plan, objectives, and values.
Develop, analyze, and report AMI data and KPI metrics; use data and analytics to recommend and implement business processes and improvements.
Inspect and evaluate assigned staff’s work, identify problem areas, and direct corrective action.
Approve timesheets and complete performance management for assigned staff.
Participate in developing and implementing goals, objectives, policies, and priorities for assigned services and programs; identify resource needs; recommend and implement policies and procedures.
Oversee and direct meter service operations, including water meter installation, maintenance, testing, work orders, and troubleshooting.
Schedule, evaluate, and perform quality control on AMI meter maintenance.
Oversee the detection and reporting of illegal meter connections and water theft.
Investigate and respond to citizen complaints and concerns about metering issues, maintain excellent customer service and satisfaction, and de-escalate irate customers.
Implement and conduct AMI software installations, programming, and diagnostics training; train staff on AMI transmitting devices; and guide and coordinate AMI mounting installation procedures.
Collaborate professionally with external vendors and departments as necessary to ensure efficient workflow.
Manage vehicle assignments and usage by assigned staff; inform the manager of vehicle rotations, repairs, and accidents; coordinate with the Fleet Division regarding vehicle shortages; and coordinate with the Safety & Risk Management Division as needed.