Meter Services Technician

City of Hutto•Hutto City Hall, TX

About The Position

The Meter Services Technician works under the general supervision of the Customer Service & Utility Billing Manager in the Finance-Utility Billing Department. The role installs, inspects, and maintains the City's water meters, Advanced Metering Infrastructure (AMI) devices, and automated data collection endpoints. It supports revenue protection and customer service by accurately reading meters, resolving irregularities, and handling utility service connections, disconnections, and delinquencies. The position also works with the Utility Billing office, interacts with property owners and citizens, and supports coordination and training across city divisions.

Requirements

High school diploma or equivalent.
Must possess a valid Texas Class C Driver’s License and be eligible for coverage under the City of Hutto vehicle insurance provider.
Knowledge of water meter installation and replacement, utility AMI/AMR programming and process controls, and standard industry specifications.
Basic operational knowledge of water lines, water meters, and AMI equipment.
Basic computer skills, including use of PC operating systems, spreadsheet software, and system communication tools.
Adhere strictly to safety protocols.
One year of full-time related experience performing work consistent with this classification is preferred but not required; equivalent combinations of experience, training, vocational education, or education may also provide the required knowledge, skills, and abilities.

Nice To Haves

Experience in general water metering systems maintenance or knowledge of plumbing.
Class D Water Distribution and Collection I Wastewater licenses.

Responsibilities

Execute daily field service orders for the Utility Billing division.
Disconnect and reconnect water service for new accounts, transfers, voluntary move-outs, delinquent billing enforcement, manual rereads, and miscellaneous service requests.
Operate and navigate mobile AMR drive-by radio-frequency reading systems to collect monthly utility consumption data.
Investigate City-side or property-side water leaks, unauthorized utility use, and metering irregularities.
Install, program, test, calibrate, troubleshoot, and replace water meters, AMI transmission and receiving hardware, field network endpoints, and related data infrastructure.
Perform routine diagnostics and preventative maintenance on AMI field network controllers and generate monthly operational reports.
Coordinate with the Utility Billing office to update hardware profiles for damaged endpoints, manage manual meter reads, and process field work orders.
Provide management with feedback to maintain inventory levels of AMI modules, meters, parts, and essential field tools.
Communicate with property owners and citizens about complex field issues, disputes, municipal utility policies, and technical procedures.
Share technical knowledge to cross-train less experienced technicians and collaborate across city divisions to improve workflow efficiency.
Maintain prompt, dependable attendance, participate in mandatory internal and external training, and complete other assigned operational tasks.